Imagine scoring 100% of your customer calls, instantly receiving actionable insights, enhancing agent coaching, and significantly boosting your business performance—all without manual sampling. Callindo’s Automated Call‑Center QA does exactly that, and you can try it free today.
Why Traditional Call Monitoring Falls Short
Manual QA typically monitors only 5% of calls, missing crucial compliance breaches and coaching opportunities. This practice results in unnoticed performance issues, poor business outcomes, and increased operational risks.
“On average, traditional sampling overlooks up to 80% of compliance breaches and coaching opportunities.”
Hidden Costs of Manual Sampling
Manual monitoring consumes extensive human resources, lacks thorough insights, and exposes your business to compliance risks and reduced customer satisfaction. The cumulative effect negatively impacts your bottom line.
Meet the Next‑Gen QA Engine
Callindo’s Automated Call‑Center QA integrates seamlessly with your existing processes. Powered by advanced multilingual AI, it evaluates each call according to your internal standards, providing clear, detailed insights and coaching recommendations.
Two Flexible Deployment Modes
Ongoing monitoring: Real-time analysis with continuous coaching insights.
One-time batch validation: Immediate insights for urgent performance assessments.
Benefits You Can Measure Today
| Category | Benefit (What You Get) | Expected Outcome (Business Impact) |
|---|---|---|
| Quality Assurance | 100% automated scoring of all calls | +18% improvement in QA scores within 60 days |
| Business Efficiency | Reduced manual QA workload | Save 120 hours monthly per QA analyst |
| Regulatory Compliance | Immediate identification of compliance issues | Resolve compliance breaches 70% faster |
| Agent Coaching | Personalized coaching feedback for agents | Boost CSAT by 12%, reduce AHT by 15% |
| Performance Management | Real-time performance analytics and insights | Optimize staffing levels by 10% |
| Competitive Advantage | Rapid trial implementation | Reduce decision-making cycles from months to weeks |
Inside the Dashboard—From Scorecards to Leaderboards
The intuitive Callindo dashboard provides instant visibility into agent performance, compliance scores, and coaching recommendations. Gamified leaderboards encourage healthy competition and continuous improvement among agents.
Real Results: Debt‑Collection Case Study
Telekol’s pilot project demonstrated tangible business outcomes:
Identified 37 compliance breaches within the first 24 hours.
Reduced agent onboarding time by 25% through targeted coaching.
Achieved a 20-point increase in QA scores within two months.
“Automated QA by Callindo dramatically improved our compliance management, agent effectiveness, and overall business outcomes.” – Telekol Manager
Try a Free Test Call Analysis with Callindo AI
See your performance in minutes—risk-free and insightful.
Why Try It?
Effortless upload – Submit a single call recording via our secure portal.
Instant insights – Get a detailed QA analysis report, powered by Callindo’s AI engine, in just minutes.
Quality & compliance visibility – Spot compliance gaps, agent strengths, and coaching opportunities instantly.
Data-driven growth – Experience how AI-driven voice analytics elevate service quality and agent performance.
What You’ll Get:
High‑precision transcription & sentiment analysis
Callindo’s ML-powered tools accurately capture spoken content and emotional tone—automated quality control no longer feels manual.
Real-time performance metrics
See key metrics like compliance adherence, agent empathy, average handling time, and resolution quality—fast.
Actionable feedback at scale
Whether it’s a single audit or hundreds, our system uncovers coaching opportunities and patterns across calls.
Quick & Easy Onboarding
Upload your call (one at a time, secure and private).
Receive the report—no waiting around.
Act on insights—share findings with your team and start improving immediately.
Ready to elevate your call quality?
Upload your call now → and see how Callindo’s AI tailors quality control and training insights specifically for your team.
The Future of QA in Indonesia’s Call Centers
Automation is essential for growth. By adopting Callindo’s Automated Call‑Center QA, businesses achieve unparalleled visibility, exceptional agent performance, and sustainable growth.
“Transform your call center into a performance-driven, compliance-secure, and customer-focused business today.”
