Our Mission & Values
Our mission is to revolutionize customer experiences with innovative support solutions in Indonesia. We are committed to bridging the gap between businesses and their customers, ensuring every interaction is meaningful and effective. Our values are the cornerstone of our operations:
- Innovation: We constantly seek cutting-edge solutions to stay ahead in customer service technology.
- Integrity: We build trust through transparency and ethical practices in all our interactions.
- Excellence: Quality is at the heart of everything we do, aiming always to exceed expectations.
- Collaboration: We believe in the power of teamwork, both within our organization and in partnership with our clients.
- Cultural Insight: Understanding diverse markets and customers is key to our approach, ensuring a personalized service experience.
These principles guide us in delivering outstanding services and building lasting relationships with our clients worldwide.
Why Callindo
Expertise in the Indonesian Market: We offer unparalleled local market insights, making us the go-to partner for companies entering the Indonesian market without existing customer support infrastructure.
Global Reach with a Local Touch: Our expertise is not confined to Indonesia. We bring a global perspective to our operations, making us an ideal partner for international businesses.
Technological Edge: Leveraging the latest in AI and modern contact center technologies, Callindo delivers efficient and effective customer support across various digital channels, including voice, messaging, chat, email, and social media.
Customized Solutions: We understand that each business is unique. That’s why we offer flexible outsourcing models tailored to meet the specific needs of our clients.
Quality and Performance Metrics: Our commitment to excellence is reflected in our key performance metrics – from customer satisfaction and response times to operational efficiency and financial stability.
Our team
At PT Callindo Solusi Indonesia, we’re redefining customer support through innovation and excellence. Our team, driven by a passion for service and efficiency, is dedicated to providing tailored support solutions that empower your business. With a unique blend of global insights and local expertise, we’re not just a service provider – we’re your partner in navigating the complexities of customer relations. Join us on this journey of excellence where every interaction is an opportunity to excel.
Our Founders
Michal Wasserbauer and Martin Sebela, the pioneering duo behind PT Callindo Solusi Indonesia, unite global experience with deep local Indonesian insight. Martin drives the company with a commitment to service excellence and a keen understanding of international market dynamics. His leadership ensures that Callindo delivers world-class support tailored to diverse needs. Michal, as our Chairman of Strategic Initiatives, anchors our vision in the rich cultural landscape of Indonesia, leveraging his extensive global foresight to position Callindo at the forefront of innovation. Their partnership exemplifies a perfect balance between global reach and local expertise, establishing PT Callindo Solusi Indonesia as a luminary in the customer support outsourcing field.
Martin Sebela
Co-founder
Michal Wasserbauer
Co-founder
Our Offices
Jakarta
Grand Slipi Tower On The 9th Floor (Unit G), Jl. Letjen. S. Parman Kav. 22-24, Jakarta 11480
Phone number:
+62 21 80 660 900
Office Hours:
Monday – Friday 8am – 5pm
Semarang
Ruko Peterongan Plaza Blok C-2, Jl. MT. Haryono No. 719, Semarang 50242
Phone number:
+62 248600 1600
Office Hours:
Monday – Friday 8am – 5pm
Bali
Istana Kuta Galeria Blok BW 2 No. 3A, Jl. Petih Jelantik, Kuta, Badung, Bali 80361
Phone number:
+62 361 2090 200
Office Hours:
Monday – Friday 8am – 5pm
(Bali time)