{"id":6803,"date":"2025-11-20T07:31:12","date_gmt":"2025-11-20T00:31:12","guid":{"rendered":"https:\/\/callindo.com\/?p=6803"},"modified":"2025-11-20T07:53:59","modified_gmt":"2025-11-20T00:53:59","slug":"%e4%bb%8e%e5%a4%9a%e6%b8%a0%e9%81%93%e5%88%b0%e5%85%a8%e6%b8%a0%e9%81%93%ef%bc%8c%e6%8f%90%e5%8d%87%e5%8d%b0%e5%b0%bc%e5%b8%82%e5%9c%ba%e7%9a%84%e5%ae%a2%e6%88%b7%e7%94%9f%e5%91%bd%e5%91%a8%e6%9c%9f","status":"publish","type":"post","link":"https:\/\/callindo.com\/zh\/from-multi-channel-to-omni-channel-elevating-customer-lifecycle-in-the-indonesian-market\/","title":{"rendered":"\u4ece\u591a\u6e20\u9053\u5230\u5168\u6e20\u9053\uff1a\u63d0\u5347\u5370\u5c3c\u5e02\u573a\u7684\u5ba2\u6237\u751f\u547d\u5468\u671f"},"content":{"rendered":"<p>\u5370\u5c3c\u6d88\u8d39\u8005\u7684\u671f\u671b\u503c\u6b63\u5728\u8fc5\u901f\u63d0\u9ad8\u3002\u4f01\u4e1a\u4e0d\u80fd\u518d\u4f9d\u8d56\u5404\u81ea\u72ec\u7acb\u8fd0\u4f5c\u7684\u6c9f\u901a\u6e20\u9053\uff0c\u4f8b\u5982\u8bed\u97f3\u3001\u804a\u5929\u3001\u7535\u5b50\u90ae\u4ef6\u6216\u793e\u4ea4\u5a92\u4f53\u3002\u5370\u5c3c\u6d88\u8d39\u8005\u5e0c\u671b\u5728\u6bcf\u4e00\u4e2a\u63a5\u89e6\u70b9\u90fd\u80fd\u83b7\u5f97\u6d41\u7545\u3001\u4e00\u81f4\u7684\u4f53\u9a8c\u3002.<\/p>\n\n\n\n<p>\u8fd9\u79cd\u8f6c\u53d8\u6b63\u63a8\u52a8\u884c\u4e1a\u4ece\u591a\u6e20\u9053\u6a21\u5f0f\uff08\u6e20\u9053\u4f17\u591a\u4f46\u5f7c\u6b64\u72ec\u7acb\uff09\u5411\u771f\u6b63\u7684\u5168\u6e20\u9053\u4f53\u9a8c\u6a21\u5f0f\u8f6c\u578b\uff0c\u6240\u6709\u6e20\u9053\u534f\u540c\u8fd0\u4f5c\uff0c\u878d\u4e3a\u4e00\u4f53\u3002\u5728\u5370\u5c3c\u8fd9\u4e2a\u79fb\u52a8\u4f18\u5148\u7684\u5e02\u573a\u4e2d\uff0c\u8fd9\u79cd\u8f6c\u578b\u5bf9\u4e8e\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\u3001\u5ba2\u6237\u7559\u5b58\u7387\u548c\u8fd0\u8425\u6548\u7387\u81f3\u5173\u91cd\u8981\u3002.<\/p>\n\n\n\n<p>\u672c\u6587\u89e3\u91ca\u4e86\u63a8\u52a8\u8fd9\u4e00\u53d8\u5316\u7684\u539f\u56e0\u3001\u6e20\u9053\u5b64\u7acb\u5e26\u6765\u7684\u6311\u6218\uff0c\u4ee5\u53ca Callindo \u5982\u4f55\u5e2e\u52a9\u4f01\u4e1a\u6784\u5efa\u5b8c\u5168\u6574\u5408\u7684\u5168\u6e20\u9053\u6218\u7565\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u4e3a\u4ec0\u4e48\u5370\u5c3c\u9700\u8981\u5168\u6e20\u9053\u4f53\u9a8c<\/strong><\/h2>\n\n\n\n<p>\u5370\u5c3c\u662f\u79fb\u52a8\u7aef\u6d88\u8d39\u6700\u666e\u53ca\u7684\u5e02\u573a\u4e4b\u4e00\u3002\u4ee5\u4e0b\u4e09\u4e2a\u4e3b\u8981\u56e0\u7d20\u4f7f\u5f97\u5168\u6e20\u9053\u8425\u9500\u81f3\u5173\u91cd\u8981\uff1a<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. WhatsApp \u7684\u4e3b\u5bfc\u5730\u4f4d<\/strong><\/h3>\n\n\n\n<p>WhatsApp\u662f\u5ba2\u6237\u9996\u9009\u7684\u6c9f\u901a\u65b9\u5f0f\u3002\u4ed6\u4eec\u671f\u671b\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5feb\u901f\u56de\u590d<br><\/li>\n\n\n\n<li>\u8ba2\u5355\u66f4\u65b0\u548c\u786e\u8ba4<br><\/li>\n\n\n\n<li>\u901a\u8fc7\u804a\u5929\u76f4\u63a5\u83b7\u5f97\u5ba2\u6237\u652f\u6301<br><\/li>\n\n\n\n<li>\u8de8\u8bbe\u5907\u8fdb\u884c\u4e00\u81f4\u7684\u5bf9\u8bdd<br><\/li>\n<\/ul>\n\n\n\n<p>\u5bf9\u4e8e\u8bb8\u591a\u5370\u5c3c\u4eba\u6765\u8bf4\uff0cWhatsApp \u662f\u4e0e\u54c1\u724c\u4e92\u52a8\u7684\u4e3b\u8981\u6e20\u9053\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. \u4ee5\u9a6c\u6765\u8bed\u4e3a\u5148\u7684\u6c9f\u901a<\/strong><\/h3>\n\n\n\n<p>\u5927\u591a\u6570\u5ba2\u6237\u66f4\u559c\u6b22\u4f7f\u7528\u5370\u5c3c\u8bed\uff0c\u800c\u4e14\u901a\u5e38\u4f7f\u7528\u975e\u6b63\u5f0f\u6216\u5730\u65b9\u6027\u7684\u8868\u8fbe\u65b9\u5f0f\u3002\u4efb\u4f55\u652f\u6301\u5ba2\u6237\u4e92\u52a8\u7684\u7cfb\u7edf\u90fd\u5fc5\u987b\u4e86\u89e3\u5f53\u5730\u7684\u8bed\u8a00\u4e60\u60ef\uff0c\u4ee5\u907f\u514d\u6c9f\u901a\u8bef\u89e3\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. \u8de8\u6e20\u9053\u79fb\u52a8\u884c\u4e3a<\/strong><\/h3>\n\n\n\n<p>\u987e\u5ba2\u7ecf\u5e38\u5728\u4ee5\u4e0b\u51e0\u79cd\u60c5\u51b5\u4e4b\u95f4\u5207\u6362\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Instagram\u8bc4\u8bba<br><\/li>\n\n\n\n<li>WhatsApp\u6d88\u606f<br><\/li>\n\n\n\n<li>\u7535\u8bdd<br><\/li>\n\n\n\n<li>\u7535\u5b50\u90ae\u4ef6\u6458\u8981<br><\/li>\n<\/ul>\n\n\n\n<p>\u4ed6\u4eec\u5e0c\u671b\u4f01\u4e1a\u8bb0\u4f4f\u6574\u4e2a\u5bf9\u8bdd\u8fc7\u7a0b\uff0c\u800c\u4e0d\u662f\u5c06\u6bcf\u4e2a\u6e20\u9053\u5206\u5f00\u5bf9\u5f85\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u591a\u901a\u9053\u6a21\u578b\u7684\u95ee\u9898<\/strong><\/h2>\n\n\n\n<p>\u5370\u5c3c\u8bb8\u591a\u4f01\u4e1a\u4ecd\u7136\u6cbf\u7528\u5404\u81ea\u72ec\u7acb\u7684\u6e20\u9053\u6a21\u5f0f\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u8bed\u97f3\u7531\u547c\u53eb\u4e2d\u5fc3\u56e2\u961f\u5904\u7406<br><\/li>\n\n\n\n<li>WhatsApp \u5355\u72ec\u5904\u7406<br><\/li>\n\n\n\n<li>\u793e\u4ea4\u5a92\u4f53\u7531\u5e02\u573a\u8425\u9500\u90e8\u95e8\u7ba1\u7406<br><\/li>\n\n\n\n<li>\u90ae\u4ef6\u7531\u5176\u4ed6\u56e2\u961f\u5904\u7406<br><\/li>\n<\/ul>\n\n\n\n<p>\u8fd9\u5c06\u4ea7\u751f\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u91cd\u590d\u6027\u548c\u5ba2\u6237\u632b\u8d25\u611f<br><\/li>\n\n\n\n<li>\u5ba2\u6237\u5386\u53f2\u8bb0\u5f55\u4e22\u5931\u6216\u4e0d\u5b8c\u6574<br><\/li>\n\n\n\n<li>\u66f4\u957f\u7684\u5206\u8fa8\u7387\u65f6\u95f4<br><\/li>\n\n\n\n<li>\u8bed\u6c14\u548c\u670d\u52a1\u6001\u5ea6\u4e0d\u4e00\u81f4<br><\/li>\n\n\n\n<li>\u6ee1\u610f\u5ea6\u8bc4\u5206\u8f83\u4f4e<br><\/li>\n<\/ul>\n\n\n\n<p>\u591a\u6e20\u9053\u6a21\u5f0f\u8ba9\u5ba2\u6237\u80fd\u591f\u63a5\u89e6\u5230\u591a\u4e2a\u89e6\u70b9\uff0c\u4f46\u65e0\u6cd5\u786e\u4fdd\u4f53\u9a8c\u7684\u8fde\u8d2f\u6027\u3002\u5168\u6e20\u9053\u6a21\u5f0f\u5219\u89e3\u51b3\u4e86\u8fd9\u4e2a\u95ee\u9898\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u5168\u6e20\u9053\u4f53\u9a8c\u4e4b\u65c5\u662f\u4ec0\u4e48\u6837\u7684\uff1f<\/strong><\/h2>\n\n\n\n<p>\u771f\u6b63\u7684\u5168\u6e20\u9053\u751f\u6001\u7cfb\u7edf\u5305\u62ec\uff1a<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u7edf\u4e00\u5ba2\u6237\u5386\u53f2\u8bb0\u5f55<\/strong><\/h3>\n\n\n\n<p>\u6240\u6709\u4e92\u52a8\u2014\u2014\u5305\u62ec WhatsApp\u3001Instagram\u3001Facebook\u3001\u7535\u8bdd\u548c\u7535\u5b50\u90ae\u4ef6\u2014\u2014\u90fd\u96c6\u4e2d\u5728\u4e00\u4e2a\u5de5\u4f5c\u533a\u5185\u663e\u793a\u3002\u5ba2\u670d\u4eba\u5458\u65e0\u9700\u8ba9\u5ba2\u6237\u91cd\u590d\u4fe1\u606f\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u65e0\u7f1d\u9891\u9053\u5207\u6362<\/strong><\/h3>\n\n\n\n<p>\u5ba2\u6237\u53ef\u4ee5\u5728\u4e0d\u540c\u6e20\u9053\u95f4\u5207\u6362\uff0c\u800c\u4e0d\u4f1a\u4e22\u5931\u4e0a\u4e0b\u6587\u4fe1\u606f\u3002\u5ba2\u6237\u53ef\u4ee5\u5728\u540c\u4e00\u6d41\u7a0b\u4e2d\uff0c\u5148\u5728 Instagram \u4e0a\u5f00\u59cb\u5bf9\u8bdd\uff0c\u7136\u540e\u8f6c\u5230 WhatsApp \u7ee7\u7eed\uff0c\u6700\u540e\u5347\u7ea7\u4e3a\u901a\u8bdd\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u4e00\u81f4\u7684\u54c1\u724c\u58f0\u97f3<\/strong><\/h3>\n\n\n\n<p>\u5728\u6240\u6709\u63a5\u89e6\u70b9\u4e0a\uff0c\u8bed\u6c14\u3001\u51c6\u786e\u6027\u548c\u670d\u52a1\u6c34\u5e73\u90fd\u4fdd\u6301\u4e00\u81f4\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u81ea\u52a8\u5316\u7531\u4eba\u5de5\u4ee3\u7406\u652f\u6301<\/strong><\/h3>\n\n\n\n<p>\u8bed\u97f3\u673a\u5668\u4eba\u548c\u804a\u5929\u673a\u5668\u4eba\u8d1f\u8d23\u5904\u7406\u91cd\u590d\u6027\u4efb\u52a1\uff0c\u800c\u4eba\u5de5\u5ba2\u670d\u5219\u8d1f\u8d23\u5904\u7406\u66f4\u590d\u6742\u7684\u4ea4\u4e92\u3002\u8fd9\u79cd\u6df7\u5408\u6a21\u5f0f\u65e2\u80fd\u63d0\u9ad8\u6548\u7387\uff0c\u53c8\u80fd\u4fdd\u6301\u9ad8\u8d28\u91cf\u7684\u670d\u52a1\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Callindo \u5982\u4f55\u5b9e\u73b0\u5168\u6e20\u9053\u4e92\u52a8<\/strong><\/h2>\n\n\n\n<p>Callindo \u63d0\u4f9b\u4e13\u4e3a\u5370\u5c3c\u5e02\u573a\u8bbe\u8ba1\u7684\u4e00\u4f53\u5316\u89e3\u51b3\u65b9\u6848\uff1a<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u7edf\u4e00\u4ee3\u7406\u4eea\u8868\u677f<\/strong><\/h3>\n\n\n\n<p>\u6240\u6709\u6e20\u9053\u2014\u2014\u5305\u62ec WhatsApp\u3001Instagram\u3001Facebook\u3001\u7535\u5b50\u90ae\u4ef6\u548c\u7535\u8bdd\u2014\u2014\u90fd\u8fde\u63a5\u5728\u4e00\u4e2a\u5e73\u53f0\u4e0a\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u5370\u5ea6\u5c3c\u897f\u4e9a\u8bed AI \u8bed\u97f3\u673a\u5668\u4eba\u548c Chatbot<\/strong><\/h3>\n\n\n\n<p>\u65e8\u5728\u7406\u89e3\u975e\u6b63\u5f0f\u5370\u5c3c\u8bed\u3001\u5730\u65b9\u53e3\u97f3\u548c\u6df7\u5408\u8bed\u8a00\u8868\u8fbe\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u667a\u80fd\u81ea\u52a8\u5316<\/strong><\/h3>\n\n\n\n<p>\u673a\u5668\u4eba\u8d1f\u8d23\u5904\u7406\u9a8c\u8bc1\u3001\u5e38\u89c1\u95ee\u9898\u89e3\u7b54\u3001\u8def\u7531\u548c\u57fa\u672c\u67e5\u8be2\uff0c\u7136\u540e\u5c06\u5b8c\u6574\u7684\u4e0a\u4e0b\u6587\u4fe1\u606f\u79fb\u4ea4\u7ed9\u5ba2\u670d\u4eba\u5458\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u4ee5 WhatsApp \u4e3a\u4e2d\u5fc3\u7684\u6c9f\u901a<\/strong><\/h3>\n\n\n\n<p>Callindo \u8ba4\u4e3a WhatsApp \u662f\u5370\u5c3c\u6700\u91cd\u8981\u7684\u6e20\u9053\uff0c\u5e76\u5c06\u5176\u7f6e\u4e8e\u5ba2\u6237\u4e92\u52a8\u7684\u6838\u5fc3\u4f4d\u7f6e\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>CRM\u548c\u7968\u52a1\u96c6\u6210<\/strong><\/h3>\n\n\n\n<p>\u5ba2\u6237\u6570\u636e\u5728\u7cfb\u7edf\u95f4\u987a\u7545\u6d41\u52a8\uff0c\u4ee5\u4fdd\u6301\u4e1a\u52a1\u8fde\u7eed\u6027\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u63d0\u9ad8\u8fd0\u8425\u6548\u7387<\/strong><\/h3>\n\n\n\n<p>\u81ea\u52a8\u5316\u53ef\u51cf\u5c11\u5e73\u5747\u5904\u7406\u65f6\u95f4\uff0c\u63d0\u9ad8\u53ef\u7528\u6027\uff0c\u5e76\u652f\u6301\u5168\u5929\u5019\u670d\u52a1\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u4ece\u591a\u6e20\u9053\u5411\u5168\u6e20\u9053\u8f6c\u578b\u8def\u7ebf\u56fe<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u7b2c\u4e00\u9636\u6bb5\uff1a\u6574\u5408\u6240\u6709\u6e20\u9053<\/strong><\/h3>\n\n\n\n<p>\u9996\u5148\u5c06\u8bed\u97f3\u3001WhatsApp\u3001\u793e\u4ea4\u5a92\u4f53\u548c\u7535\u5b50\u90ae\u4ef6\u96c6\u4e2d\u5230\u4e00\u4e2a\u5e73\u53f0\u4e2d\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u7b2c\u4e8c\u9636\u6bb5\uff1a\u81ea\u52a8\u5316\u5904\u7406\u5927\u91cf\u4ea4\u4e92<\/strong><\/h3>\n\n\n\n<p>\u90e8\u7f72\u804a\u5929\u673a\u5668\u4eba\u548c\u8bed\u97f3\u673a\u5668\u4eba\u6765\u5904\u7406\u5e38\u89c1\u6216\u91cd\u590d\u6027\u54a8\u8be2\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u7b2c\u4e09\u9636\u6bb5\uff1a\u96c6\u6210\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u7cfb\u7edf<\/strong><\/h3>\n\n\n\n<p>\u786e\u4fdd\u5ba2\u6237\u6570\u636e\u5728\u5404\u4e2a\u56e2\u961f\u548c\u90e8\u95e8\u4e4b\u95f4\u540c\u6b65\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u7b2c\u56db\u9636\u6bb5\uff1a\u5b9e\u65bd\u667a\u80fd\u8def\u7531<\/strong><\/h3>\n\n\n\n<p>\u6839\u636e\u5ba2\u6237\u7684\u5386\u53f2\u8bb0\u5f55\u3001\u4f18\u5148\u7ea7\u548c\u9700\u6c42\u89c4\u5212\u8def\u7ebf\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u7b2c\u4e94\u9636\u6bb5\uff1a\u5168\u6e20\u9053\u534f\u8c03<\/strong><\/h3>\n\n\n\n<p>\u5ba2\u6237\u65c5\u7a0b\u7684\u6bcf\u4e2a\u73af\u8282\u90fd\u662f\u76f8\u4e92\u5173\u8054\u7684\uff0c\u4ece\u800c\u63d0\u4f9b\u4ece\u5934\u5230\u5c3e\u7684\u65e0\u7f1d\u4f53\u9a8c\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u5bf9\u5ba2\u6237\u751f\u547d\u5468\u671f\u7684\u5f71\u54cd<\/strong><\/h2>\n\n\n\n<p>\u901a\u8fc7\u91c7\u7528\u5168\u6e20\u9053\u6218\u7565\uff0c\u4f01\u4e1a\u53ef\u4ee5\u83b7\u5f97\u53ef\u8861\u91cf\u7684\u6536\u76ca\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u66f4\u9ad8\u7684\u5ba2\u6237\u7559\u5b58\u7387<br><\/li>\n\n\n\n<li>\u66f4\u9ad8\u7684\u51c0\u63a8\u8350\u503c (NPS)<br><\/li>\n\n\n\n<li>\u964d\u4f4e\u8fd0\u8425\u6210\u672c<br><\/li>\n\n\n\n<li>\u66f4\u5feb\u7684\u5206\u8fa8\u7387\u65f6\u95f4<br><\/li>\n\n\n\n<li>\u66f4\u4e00\u81f4\u7684\u5ba2\u6237\u4f53\u9a8c<br><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u7ed3\u8bba<\/strong><\/h2>\n\n\n\n<p>\u5370\u5c3c\u6d88\u8d39\u8005\u671f\u671b\u5728\u6240\u6709\u6c9f\u901a\u6e20\u9053\u90fd\u80fd\u83b7\u5f97\u5feb\u901f\u3001\u4fbf\u6377\u4e14\u4e00\u81f4\u7684\u670d\u52a1\u3002\u4ece\u591a\u6e20\u9053\u5411\u5168\u6e20\u9053\u7684\u8f6c\u53d8\u4e0d\u4ec5\u4ec5\u662f\u6280\u672f\u5347\u7ea7\uff0c\u66f4\u662f\u5bf9\u6574\u4e2a\u5ba2\u6237\u751f\u547d\u5468\u671f\u7684\u53d8\u9769\u3002.<\/p>\n\n\n\n<p>\u501f\u52a9 Callindo \u7684\u672c\u5730\u5316\u89e3\u51b3\u65b9\u6848\uff0c\u4f01\u4e1a\u53ef\u4ee5\u8de8 WhatsApp\u3001\u8bed\u97f3\u3001\u793e\u4ea4\u5a92\u4f53\u3001\u7535\u5b50\u90ae\u4ef6\u548c\u81ea\u52a8\u5316\u6e20\u9053\u63d0\u4f9b\u9ad8\u8d28\u91cf\u7684\u4e92\u8054\u4f53\u9a8c\u3002\u8fd9\u79cd\u7edf\u4e00\u7684\u65b9\u6cd5\u6709\u52a9\u4e8e\u4f01\u4e1a\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\u3001\u7b80\u5316\u8fd0\u8425\u5e76\u5efa\u7acb\u957f\u671f\u7684\u5ba2\u6237\u5fe0\u8bda\u5ea6\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>Customer expectations in Indonesia are rising quickly. Businesses can no longer rely on separate communication channels like voice, chat, email, or social media that operate independently. Indonesian consumers expect a smooth, consistent experience across every touchpoint. This shift is moving the industry from a multi-channel setup (many channels, but disconnected) to a true omni-channel journey [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":6812,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[60,58,61],"tags":[21,22,69,74,72],"class_list":["post-6803","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","category-support","category-technology","tag-ai-in-customer-service","tag-ai-in-telemarketing-indonesia","tag-artificial-intelligence","tag-technology","tag-telemarketing"],"_links":{"self":[{"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/posts\/6803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/comments?post=6803"}],"version-history":[{"count":1,"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/posts\/6803\/revisions"}],"predecessor-version":[{"id":6804,"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/posts\/6803\/revisions\/6804"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/media\/6812"}],"wp:attachment":[{"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/media?parent=6803"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/categories?post=6803"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/tags?post=6803"}],"curies":[{"name":"\u53ef\u6e7f\u6027\u7c89\u5242","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}