{"id":6501,"date":"2025-07-22T15:22:42","date_gmt":"2025-07-22T08:22:42","guid":{"rendered":"https:\/\/callindo.com\/?p=6501"},"modified":"2025-07-23T09:47:53","modified_gmt":"2025-07-23T02:47:53","slug":"%e5%8d%b0%e5%ba%a6%e5%b0%bc%e8%a5%bf%e4%ba%9a%e5%91%bc%e5%8f%ab%e4%b8%ad%e5%bf%83%e8%b4%a8%e9%87%8f%e4%bf%9d%e8%af%81%e7%9a%84%e6%b3%a8%e6%84%8f%e4%ba%8b%e9%a1%b9","status":"publish","type":"post","link":"https:\/\/callindo.com\/zh\/dos-and-donts-of-call-center-quality-assurance-in-indonesia\/","title":{"rendered":"\u5370\u5c3c\u547c\u53eb\u4e2d\u5fc3\u8d28\u91cf\u4fdd\u8bc1\u7684\u6ce8\u610f\u4e8b\u9879"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"6501\" class=\"elementor elementor-6501\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35a46f7 e-flex e-con-boxed e-con e-parent\" data-id=\"35a46f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-844889b elementor-widget elementor-widget-text-editor\" data-id=\"844889b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><b>\u5408\u89c4\u6027\u548c\u5ba2\u6237\u5229\u76ca<\/b><\/h3><p class=\"p4\">\u5ba2\u6237\u671f\u671b\u503c\u4e0d\u65ad\u63d0\u5347\uff0c\u800c\u76d1\u7ba1\u673a\u6784\u2014\u2014\u4ece\u5370\u5c3c\u94f6\u884c (BI)\u3001\u91d1\u878d\u670d\u52a1\u7ba1\u7406\u5c40 (OJK) \u5230\u300a\u4e2a\u4eba\u6570\u636e\u4fdd\u62a4\u6cd5\u300b(UU PDP)\u2014\u2014\u4e5f\u90fd\u5728\u52a0\u5f3a\u76d1\u7ba1\u3002\u4e25\u8c28\u4e14\u5bcc\u6709\u540c\u7406\u5fc3\u7684\u8d28\u91cf\u4fdd\u8bc1 (QA) \u80fd\u591f\u5e2e\u52a9\u60a8\u4fdd\u6301\u5408\u89c4\u3001\u63a7\u5236\u6210\u672c\u5e76\u5efa\u7acb\u5fe0\u8bda\u5ea6\u3002\u4ee5\u4e0b\u662f\u4e00\u4e9b\u884c\u4e4b\u6709\u6548\u7684\u5b9e\u8df5\uff08 <span class=\"s2\"><b>\u6ce8\u610f\u4e8b\u9879<\/b><\/span>\uff09\u548c\u5e38\u89c1\u7684\u9677\u9631\uff08 <span class=\"s2\"><b>\u6ce8\u610f\u4e8b\u9879<\/b><\/span>\uff09\u6765\u6307\u5bfc\u4e3b\u7ba1\u3001\u5206\u6790\u5e08\u548c\u8fd0\u8425\u9886\u5bfc\u3002<\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-6506\" src=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_rno0s2rno0s2rno0.jpeg.webp\" alt=\"Callindo \u8d28\u91cf\u4fdd\u8bc1\u5ba1\u6838\" width=\"2048\" height=\"2048\" srcset=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_rno0s2rno0s2rno0.jpeg.webp 2048w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_rno0s2rno0s2rno0-300x300.jpeg.webp 300w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_rno0s2rno0s2rno0-1024x1024.jpeg.webp 1024w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_rno0s2rno0s2rno0-150x150.jpeg.webp 150w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_rno0s2rno0s2rno0-768x768.jpeg.webp 768w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_rno0s2rno0s2rno0-1536x1536.jpeg.webp 1536w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_rno0s2rno0s2rno0-12x12.jpeg.webp 12w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/p><h2><b>\u2714\ufe0f \u2014\u2014 \u9700\u8981\u8df5\u884c\u7684\u5b9e\u8df5<\/b><\/h2><table><thead><tr><th><p class=\"p1\"><b>#<\/b><\/p><\/th><th><p class=\"p1\"><b>\u505a<\/b><\/p><\/th><th><p class=\"p1\"><b>\u5b83\u4e3a\u4f55\u6709\u6548<\/b><\/p><\/th><\/tr><\/thead><tbody><tr><td><p class=\"p1\"><b>1<\/b><\/p><\/td><td><p class=\"p1\"><span class=\"s1\"><b>\u6355\u83b7 100 % \u4ea4\u4e92\u3002<\/b><\/span> \u8bb0\u5f55\u5e76\u5ba1\u67e5\u6bcf\u4e2a\u8bed\u97f3\u3001\u804a\u5929\u548c WhatsApp \u5bf9\u8bdd\u3002<\/p><\/td><td><p class=\"p1\">\u5168\u9762\u8986\u76d6\u53ef\u5e2e\u52a9\u60a8\u68c0\u6d4b\u7f55\u89c1\u4f46\u9ad8\u98ce\u9669\u7684\u8fdd\u89c4\u884c\u4e3a\uff0c\u5e76\u4e3a\u6307\u5bfc\u548c\u8d8b\u52bf\u5206\u6790\u63d0\u4f9b\u5b8c\u6574\u7684\u6570\u636e\u96c6\u3002<\/p><\/td><\/tr><tr><td><p class=\"p1\"><b>2<\/b><\/p><\/td><td><p class=\"p1\"><span class=\"s1\"><b>\u5c06\u6bcf\u4e2a\u8bb0\u5206\u5361\u9879\u76ee\u6620\u5c04\u5230\u4e00\u6761\u89c4\u5219\u6216\u89c4\u5b9a\u3002<\/b><\/span> \u5c06 KPI\uff08\u57fa\u8c03\u3001\u9075\u5b88\u3001\u62ab\u9732\uff09\u4e0e\u7279\u5b9a\u7684 BI\/OJK\/PDP \u6761\u6b3e\u8054\u7cfb\u8d77\u6765\u3002<\/p><\/td><td><p class=\"p1\">\u4ee3\u7406\u5546\u4e86\u89e3\u5229\u5bb3\u5173\u7cfb\uff0c\u5ba1\u8ba1\u4eba\u5458\u770b\u5230\u6e05\u6670\u7684\u5408\u89c4\u8f68\u8ff9\u3002<\/p><\/td><\/tr><tr><td><p class=\"p1\"><b>3<\/b><\/p><\/td><td><p class=\"p1\"><span class=\"s1\"><b>\u672c\u5730\u5316\u60a8\u7684\u8bed\u97f3\u8f6c\u6587\u672c\u5f15\u64ce\u3002<\/b><\/span> \u9488\u5bf9\u5370\u5c3c\u8bed\u8fdb\u884c\u5fae\u8c03\uff08\u52a0\u4e0a\u4fda\u8bed\u3001\u501f\u8bcd\u548c\u4ee3\u7801\u8f6c\u6362\uff09\u3002<\/p><\/td><td><p class=\"p1\">\u63d0\u9ad8\u6210\u7ee9\u5355\u7684\u51c6\u786e\u6027\uff0c\u4ece\u800c\u5b9e\u73b0\u66f4\u597d\u7684\u89c4\u5219\u68c0\u6d4b\u5e76\u51cf\u5c11\u8bef\u62a5\u3002<\/p><\/td><\/tr><tr><td><p class=\"p1\"><b>4<\/b><\/p><\/td><td><p class=\"p1\"><span class=\"s1\"><b>\u5e94\u91cd\u89c6\u8f6f\u6280\u80fd\u548c\u653f\u7b56\u3002<\/b><\/span> \u5f97\u5206\u540c\u7406\u5fc3\u3001\u79ef\u6781\u503e\u542c\u548c\u793c\u8c8c\uff08<i>\u7d22\u6f58\u00b7\u6851\u987f<\/i>) \u4e0e\u5267\u672c\u7684\u9075\u5faa\u4e00\u6837\u4e25\u683c\u3002<\/p><\/td><td><p class=\"p1\">\u5e73\u8861\u9075\u5b88\u5370\u5ea6\u5c3c\u897f\u4e9a\u6587\u5316\u5bf9\u6e29\u6696\u548c\u5c0a\u91cd\u7684\u671f\u671b\u3002<\/p><\/td><\/tr><tr><td><p class=\"p1\"><b>5<\/b><\/p><\/td><td><p class=\"p1\"><span class=\"s1\"><b>24\u5c0f\u65f6\u5185\u63d0\u4f9b\u526a\u8f91\u5f0f\u5fae\u8f85\u5bfc\u3002<\/b><\/span> \u53d1\u9001\u5e26\u6ce8\u91ca\u7684\u901a\u8bdd\u7247\u6bb5\u548c\u4e00\u4e2a\u53ef\u64cd\u4f5c\u7684\u63d0\u793a\u3002<\/p><\/td><td><p class=\"p1\">\u5feb\u901f\u3001\u7b80\u77ed\u7684\u53cd\u9988\u6bd4\u5b63\u5ea6\u5206\u6570\u8bc4\u4f30\u66f4\u6709\u6548\u3002<\/p><\/td><\/tr><tr><td><p class=\"p1\"><b>6<\/b><\/p><\/td><td><p class=\"p1\"><span class=\"s1\"><b>\u5c06 QA \u5206\u6570\u4e0e\u4e1a\u52a1\u6210\u679c\u5173\u8054\u8d77\u6765\u3002<\/b><\/span> \u8ddf\u8e2a\u5408\u89c4\u6027\u548c\u8f6f\u6280\u80fd\u5206\u6570\u5982\u4f55\u5f71\u54cd CSAT\u3001\u9996\u6b21\u547c\u53eb\u89e3\u51b3\u7387\u548c\u5e73\u5747\u5904\u7406\u65f6\u95f4\u3002<\/p><\/td><td><p class=\"p1\">\u5411\u8d22\u52a1\u90e8\u95e8\u548c\u9ad8\u7ea7\u7ba1\u7406\u5c42\u8bc1\u660e\u60a8\u7684 QA \u8ba1\u5212\u7684\u6295\u8d44\u56de\u62a5\u7387\u3002<\/p><\/td><\/tr><tr><td><p class=\"p1\"><b>7<\/b><\/p><\/td><td><p class=\"p1\"><span class=\"s1\"><b>\u6bcf\u5468\u8fdb\u884c\u4e00\u6b21\u6821\u51c6\u4f1a\u8bae\u3002<\/b><\/span> \u8ba9\u5206\u6790\u5e08\u548c\u4e3b\u7ba1\u5bf9\u76f8\u540c\u7684\u7535\u8bdd\u8fdb\u884c\u8bc4\u7ea7\uff0c\u7136\u540e\u8fdb\u884c\u6bd4\u8f83\u3002<\/p><\/td><td><p class=\"p1\">\u4fdd\u6301\u8bc4\u5206\u7684\u4e00\u81f4\u6027\uff0c\u4f7f\u6a21\u7cca\u7684\u6807\u51c6\u6d6e\u73b0\uff0c\u5e76\u5efa\u7acb\u5bf9\u6570\u5b57\u7684\u4fe1\u4efb\u3002<\/p><\/td><\/tr><tr><td><p class=\"p1\"><b>8<\/b><\/p><\/td><td><p class=\"p1\"><span class=\"s1\"><b>\u81ea\u52a8\u53d1\u51fa\u4e25\u91cd\u8fdd\u89c4\u8b66\u62a5\u3002<\/b><\/span> \u5b9e\u65f6\u6807\u8bb0\u672a\u5c4f\u853d\u7684 PAN \u53f7\u7801\u3001\u7f3a\u5931\u7684\u540c\u610f\u6216\u8fb1\u9a82\u6027\u8bed\u8a00\u3002<\/p><\/td><td><p class=\"p1\">\u8ba9\u4e3b\u7ba1\u5728\u7f5a\u6b3e\u3001\u5458\u5de5\u6d41\u5931\u6216\u793e\u4ea4\u5a92\u4f53\u53cd\u5f39\u53d1\u751f\u4e4b\u524d\u8fdb\u884c\u5e72\u9884\u3002<\/p><\/td><\/tr><tr><td><p class=\"p1\"><b>9<\/b><\/p><\/td><td><p class=\"p1\"><b>\u8bb0\u5f55\u6bcf\u4e2a\u6a21\u578b\u3001\u89c4\u5219\u548c\u8bb0\u5206\u5361\u7684\u53d8\u5316\u3002<\/b><span class=\"s1\"> \u4fdd\u7559\u53d8\u66f4\u65e5\u5fd7\u548c\u7248\u672c\u63a7\u5236\u3002<\/span><\/p><\/td><td><p class=\"p1\">\u7b80\u5316\u5ba1\u8ba1\u3001\u52a0\u5feb\u6839\ufffd\ufffd\ufffd\u539f\u56e0\u5206\u6790\u5e76\u9632\u6b62\u201c\u6a21\u578b\u6f02\u79fb\u201d\u3002<\/p><\/td><\/tr><\/tbody><\/table><p><img decoding=\"async\" class=\"alignnone size-full wp-image-6508 lazyload\" data-src=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_y0tcp2y0tcp2y0tc.jpeg.webp\" alt=\"\u8d28\u91cf\u4fdd\u8bc1\u5ba1\u6838\" width=\"2048\" height=\"2048\" data-srcset=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_y0tcp2y0tcp2y0tc.jpeg.webp 2048w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_y0tcp2y0tcp2y0tc-300x300.jpeg.webp 300w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_y0tcp2y0tcp2y0tc-1024x1024.jpeg.webp 1024w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_y0tcp2y0tcp2y0tc-150x150.jpeg.webp 150w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_y0tcp2y0tcp2y0tc-768x768.jpeg.webp 768w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_y0tcp2y0tcp2y0tc-1536x1536.jpeg.webp 1536w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_y0tcp2y0tcp2y0tc-12x12.jpeg.webp 12w\" data-sizes=\"(max-width: 2048px) 100vw, 2048px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2048px; --smush-placeholder-aspect-ratio: 2048\/2048;\" \/><\/p><h2>\u6ce8\u610f\u4e8b\u9879\u2716\ufe0f \u2014 \u9700\u8981\u907f\u514d\u7684\u9677\u9631<\/h2><table><thead><tr><th><p class=\"p1\"><b>#<\/b><\/p><\/th><th><p class=\"p1\"><b>\u4e0d<\/b><\/p><\/th><th><p class=\"p1\"><b>\u4e3a\u4ec0\u4e48\u4e8b\u4e0e\u613f\u8fdd<\/b><\/p><\/th><\/tr><\/thead><tbody><tr><td><p class=\"p1\"><b>1<\/b><\/p><\/td><td><p class=\"p1\"><b>\u4e0d\u8981\u4f9d\u8d56 5 % \u547c\u53eb\u91c7\u6837\u3002<\/b><\/p><\/td><td><p class=\"p1\">\u60a8\u5c06\u9519\u8fc7\u5927\u591a\u6570\u8fdd\u89c4\u884c\u4e3a\uff0c\u5e76\u4e14\u4f1a\u5bf9\u975e\u5178\u578b\u547c\u53eb\u4ea7\u751f\u504f\u89c1\u3002<\/p><\/td><\/tr><tr><td><p class=\"p1\"><b>2<\/b><\/p><\/td><td><p class=\"p1\"><b>\u4e0d\u8981\u5c06 QA \u89c6\u4e3a\u4e00\u79cd\u76d1\u7ba1\u804c\u80fd\u3002<\/b><\/p><\/td><td><p class=\"p1\">\u60e9\u7f5a\u6027\u6587\u5316\u4f1a\u6ecb\u751f\u6050\u60e7\u3001\u4f2a\u9020\u65e5\u5fd7\uff0c\u5e76\u5bfc\u81f4\u66f4\u9ad8\u7684\u4eba\u5458\u6d41\u5931\u3002\u5e94\u8be5\u5c06 QA \u89c6\u4e3a\u6559\u7ec3\u4f19\u4f34\u3002<\/p><\/td><\/tr><tr><td><p class=\"p1\"><b>3<\/b><\/p><\/td><td><p class=\"p1\"><b>\u4e0d\u8981\u5ffd\u89c6\u6570\u636e\u9690\u79c1\u7684\u57fa\u672c\u77e5\u8bc6\u3002<\/b><\/p><\/td><td><p class=\"p1\">\u5c06\u5f55\u97f3\u5b58\u50a8\u5728\u5370\u5ea6\u5c3c\u897f\u4e9a\u5883\u5916\u6216\u5fd8\u8bb0\u5c4f\u853d\u5361\u6570\u636e\u53ef\u80fd\u4f1a\u5f15\u53d1\u6570\u5341\u4ebf\u5362\u6bd4\u7684\u7f5a\u6b3e\u3002<\/p><\/td><\/tr><tr><td><p class=\"p1\"><b>4<\/b><\/p><\/td><td><p class=\"p1\"><b>\u4e0d\u8981\u5bf9\u6240\u6709\u6e20\u9053\u4f7f\u7528\u4e00\u4e2a\u901a\u7528\u7684\u8f6c\u5f55\u6a21\u578b\u3002<\/b><\/p><\/td><td><p class=\"p1\">\u7535\u8bdd\u97f3\u9891\u3001WhatsApp \u8bed\u97f3\u7b14\u8bb0\u548c IVR \u5f55\u97f3\u5177\u6709\u4e0d\u540c\u7684\u58f0\u5b66\u7279\u6027\uff1b\u51c6\u786e\u6027\u4f1a\u53d7\u5230\u5f71\u54cd\u3002<\/p><\/td><\/tr><tr><td><p class=\"p1\"><b>5<\/b><\/p><\/td><td><p class=\"p1\"><b>\u4e0d\u8981\u8ba9\u4ee3\u7406\u627f\u53d7\u8fc7\u591a\u7684\u6307\u6807\u3002<\/b><\/p><\/td><td><p class=\"p1\">\u540c\u65f6\u8bbe\u7f6e\u8d85\u8fc76-8\u4e2aKPI\u4f1a\u5206\u6563\u6ce8\u610f\u529b\uff0c\u5bfc\u81f4\u5ba2\u670d\u4eba\u5458\u5931\u53bb\u6ce8\u610f\u529b\u3002\u4f18\u5148\u8003\u8651\u90a3\u4e9b\u80fd\u591f\u540c\u65f6\u63d0\u5347\u5408\u89c4\u6027\u548c\u5ba2\u6237\u6ee1\u610f\u5ea6\u7684\u5c11\u6570KPI\u3002<\/p><\/td><\/tr><tr><td><p class=\"p1\"><b>6<\/b><\/p><\/td><td><p class=\"p1\"><b>\u4e0d\u8981\u8ba9\u89c4\u5219\u505c\u6ede\u4e0d\u524d\u3002<\/b><\/p><\/td><td><p class=\"p1\">\u65b0\u4ea7\u54c1\u3001\u4fc3\u9500\u6d3b\u52a8\u6216\u4fda\u8bed\u53ef\u80fd\u4f1a\u4f7f\u65e7\u7684\u5173\u952e\u8bcd\u5217\u8868\u53d8\u5f97\u8fc7\u65f6\uff0c\u4ece\u800c\u589e\u52a0\u8bef\u62a5\u98ce\u9669\u3002\u5bf9\u4e8e\u5feb\u901f\u53d1\u5c55\u7684\u884c\u4e1a\uff0c\u5efa\u8bae\u6bcf\u5b63\u5ea6\uff08\u6216\u6bcf\u6708\uff09\u5ba1\u67e5\u4e00\u6b21\u89c4\u5219\u3002<\/p><\/td><\/tr><tr><td><p class=\"p1\"><b>7<\/b><\/p><\/td><td><p class=\"p1\"><b>\u4e0d\u8981\u5c06\u53cd\u9988\u57cb\u85cf\u5728\u7535\u5b50\u8868\u683c\u4e2d\u3002<\/b><\/p><\/td><td><p class=\"p1\">\u5bc6\u96c6\u7684 Excel \u6587\u4ef6\u4f1a\u5ef6\u8fdf\u64cd\u4f5c\u3002\u4f7f\u7528\u5e26\u6709\u5411\u4e0b\u94bb\u53d6\u529f\u80fd\u548c\u7b80\u660e\u627c\u8981\u7684\u9a6c\u6765\u8bed\u6458\u8981\u7684\u4eea\u8868\u677f\u3002<\/p><\/td><\/tr><tr><td><p class=\"p1\"><b>8<\/b><\/p><\/td><td><p class=\"p1\"><b>\u4e0d\u8981\u5728\u7f3a\u4e4f\u80cc\u666f\u7684\u60c5\u51b5\u4e0b\u8fdb\u884c\u6307\u5bfc\u3002<\/b><\/p><\/td><td><p class=\"p1\">\u5728\u6ca1\u6709\u97f3\u9891\u7247\u6bb5\u6216\u811a\u672c\u6458\u5f55\u7684\u60c5\u51b5\u4e0b\u544a\u8bc9\u4ee3\u7406\u201c\u97f3\u8c03=3\/5\u201d\u4f1a\u8ba9\u4ed6\u4eec\u4e0d\u6e05\u695a\u5982\u4f55\u6539\u8fdb\u3002<\/p><\/td><\/tr><tr><td><p class=\"p1\"><b>9<\/b><\/p><\/td><td><p class=\"p1\"><b>\u4e0d\u8981\u5fd8\u8bb0\u8de8\u6e20\u9053\u7684\u4e00\u81f4\u6027\u3002<\/b><\/p><\/td><td><p class=\"p1\">\u5982\u679c\u804a\u5929\u811a\u672c\u5141\u8bb8\u62ab\u9732\u8d39\u7528\uff0c\u4f46\u8bed\u97f3\u811a\u672c\u8981\u6c42\u62ab\u9732\u4e24\u9879\uff0c\u76d1\u7ba1\u673a\u6784\u4ecd\u53ef\u80fd\u56e0\u201c\u8bef\u5bfc\u6027\u6c9f\u901a\u201d\u800c\u5bf9\u4f60\u5904\u4ee5\u7f5a\u6b3e\u3002\u8bf7\u534f\u8c03\u5404\u4e2a\u6e20\u9053\u7684\u4fe1\u606f\u4f20\u9012\u3002<\/p><\/td><\/tr><\/tbody><\/table><p><img decoding=\"async\" class=\"alignnone size-full wp-image-6507 lazyload\" data-src=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_atnzf9atnzf9atnz.jpeg.webp\" alt=\"\u8d28\u91cf\u63a7\u5236\u5ba1\u6838\" width=\"2048\" height=\"2048\" data-srcset=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_atnzf9atnzf9atnz.jpeg.webp 2048w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_atnzf9atnzf9atnz-300x300.jpeg.webp 300w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_atnzf9atnzf9atnz-1024x1024.jpeg.webp 1024w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_atnzf9atnzf9atnz-150x150.jpeg.webp 150w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_atnzf9atnzf9atnz-768x768.jpeg.webp 768w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_atnzf9atnzf9atnz-1536x1536.jpeg.webp 1536w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_atnzf9atnzf9atnz-12x12.jpeg.webp 12w\" data-sizes=\"(max-width: 2048px) 100vw, 2048px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2048px; --smush-placeholder-aspect-ratio: 2048\/2048;\" \/><\/p><h3><b>\u6574\u5408\u8d77\u6765<\/b><\/h3><p class=\"p3\">\u73b0\u4ee3 QA \u7a0b\u5e8f\u7ed3\u5408\u4e86 <span class=\"s2\"><b>\u6280\u672f<\/b><\/span> \uff08\u5168\u8986\u76d6\u8bed\u97f3\u5206\u6790\u3001\u53cc\u8bed\u89c4\u5219\u5f15\u64ce\uff09 <span class=\"s2\"><b>\u4ee5\u4eba\u4e3a\u672c\u7684\u6d41\u7a0b<\/b><\/span> \uff08\u5feb\u901f\u6307\u5bfc\u3001\u6e05\u6670\u7684\u8bb0\u5206\u5361\u3001\u79ef\u6781\u5f3a\u5316\uff09\u3002\u505a\u597d\u7b2c\u4e00\u4efd\u6e05\u5355\u4e2d\u7684\u4e5d\u4ef6\u4e8b\uff0c\u907f\u514d\u7b2c\u4e8c\u4efd\u6e05\u5355\u4e2d\u7684\u4e5d\u4ef6\u4e8b\uff0c\u8fd9\u6837\u4f60\u4e0d\u4ec5\u80fd\u6ee1\u8db3\u5370\u5ea6\u5c3c\u897f\u4e9a\u66f4\u4e25\u683c\u7684\u6cd5\u89c4\uff0c\u8fd8\u80fd\u57f9\u517b\u51fa\u80fd\u591f\u63d0\u4f9b\u5bcc\u6709\u540c\u7406\u5fc3\u3001\u9ad8\u6548\u670d\u52a1\u7684\u5ba2\u670d\u4eba\u5458\uff0c\u8ba9\u5ba2\u6237\u6210\u4e3a\u56de\u5934\u5ba2\u3002<\/p><p class=\"p1\">\u5c1d\u8bd5 <a href=\"\/zh\/callindo-ai-%e8%b4%a8%e9%87%8f%e6%8e%a7%e5%88%b6-%e5%91%bc%e5%8f%ab-%e5%ae%a1%e8%ae%a1-%e4%bf%9d%e8%af%81\/\">Callindo AIQC<\/a>\uff0c\u6211\u4eec\u7684\u4eba\u5de5\u667a\u80fd\u8d28\u91cf\u63a7\u5236\u5e73\u53f0\uff0c\u73b0\u5728\u514d\u8d39\u3002<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Yeni Rahmawati \u4e8e 2025 \u5e74 7 \u6708 22 \u65e5\u53d1\u8868\u4e86\u9898\u4e3a\u300a\u5370\u5c3c\u547c\u53eb\u4e2d\u5fc3\u8d28\u91cf\u4fdd\u8bc1\u7684\u6ce8\u610f\u4e8b\u9879\u300b\u7684\u6587\u7ae0\uff0c\u63a2\u8ba8\u4e86\u8d28\u91cf\u4fdd\u8bc1 (QA) \u5728\u5370\u5c3c\u547c\u53eb\u4e2d\u5fc3\u7684\u5173\u952e\u4f5c\u7528\u3002\u6587\u7ae0\u5f3a\u8c03\u4e86\u5ba2\u6237\u671f\u671b\u503c\u4e0d\u65ad\u63d0\u9ad8\uff0c\u4ee5\u53ca\u5370\u5c3c\u94f6\u884c (BI)\u3001\u91d1\u878d\u670d\u52a1\u7ba1\u7406\u5c40 (OJK) \u548c\u300a\u4e2a\u4eba\u6570\u636e\u4fdd\u62a4\u6cd5\u300b(UU PDP) \u7b49\u673a\u6784\u76d1\u7ba1\u529b\u5ea6\u4e0d\u65ad\u52a0\u5f3a\u3002\u6587\u7ae0\u5f3a\u8c03\uff0c\u6709\u6548\u7684 QA \u6709\u52a9\u4e8e\u4fdd\u6301\u5408\u89c4\u6027\u3001\u63a7\u5236\u6210\u672c\u5e76\u5efa\u7acb\u5ba2\u6237\u5fe0\u8bda\u5ea6\u3002\u5173\u952e\u7684\u201c\u6ce8\u610f\u4e8b\u9879\u201d\u5305\u62ec\uff1a\u8bb0\u5f55 100% \u4ea4\u4e92\u3001\u5c06\u8bb0\u5206\u5361\u9879\u76ee\u6620\u5c04\u5230\u5177\u4f53\u89c4\u5219\u548c\u6cd5\u89c4\u3001\u5c06\u8bed\u97f3\u8f6c\u6587\u672c\u5f15\u64ce\u672c\u5730\u5316\u4e3a\u5370\u5c3c\u8bed\u3001\u5e73\u7b49\u5730\u91cd\u89c6\u8f6f\u6280\u80fd\u548c\u653f\u7b56\u9075\u5b88\u3001\u63d0\u4f9b\u5feb\u901f\u7684\u57fa\u4e8e\u526a\u8f91\u7684\u5fae\u8f85\u5bfc\u3001\u5c06 QA \u5206\u6570\u4e0e\u4e1a\u52a1\u6210\u679c\u5173\u8054\u8d77\u6765\u3001\u6bcf\u5468\u8fdb\u884c\u6821\u51c6\u4f1a\u8bae\u3001\u81ea\u52a8\u53d1\u51fa\u5173\u952e\u8fdd\u89c4\u8b66\u62a5\u4ee5\u53ca\u8bb0\u5f55\u6240\u6709\u6a21\u578b\u548c\u89c4\u5219\u53d8\u66f4\u3002<\/p>","protected":false},"author":9,"featured_media":6522,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[57,58,61],"tags":[121,85,132,133,131],"class_list":["post-6501","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","category-support","category-technology","tag-agent-coaching","tag-call-center","tag-customer-service-strategy","tag-data-protection","tag-qa-indonesia-compliance"],"_links":{"self":[{"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/posts\/6501","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/comments?post=6501"}],"version-history":[{"count":13,"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/posts\/6501\/revisions"}],"predecessor-version":[{"id":6526,"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/posts\/6501\/revisions\/6526"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/media\/6522"}],"wp:attachment":[{"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/media?parent=6501"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/categories?post=6501"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/callindo.com\/zh\/wp-json\/wp\/v2\/tags?post=6501"}],"curies":[{"name":"\u53ef\u6e7f\u6027\u7c89\u5242","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}