{"id":6482,"date":"2025-07-22T14:59:20","date_gmt":"2025-07-22T07:59:20","guid":{"rendered":"https:\/\/callindo.com\/?p=6482"},"modified":"2025-07-23T09:48:26","modified_gmt":"2025-07-23T02:48:26","slug":"%e5%8d%b0%e5%ba%a6%e5%b0%bc%e8%a5%bf%e4%ba%9a%e5%91%bc%e5%8f%ab%e4%b8%ad%e5%bf%83%e7%9a%84%e4%b9%9d%e9%a1%b9%e8%b4%a8%e9%87%8f%e4%bf%9d%e8%af%81%e6%9c%80%e4%bd%b3%e5%ae%9e%e8%b7%b5","status":"publish","type":"post","link":"https:\/\/callindo.com\/zh\/nine-quality-assurance-best-practices-for-indonesian-call-centers\/","title":{"rendered":"\u5370\u5c3c\u547c\u53eb\u4e2d\u5fc3\u7684\u4e5d\u5927\u8d28\u91cf\u4fdd\u8bc1\u6700\u4f73\u5b9e\u8df5"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"6482\" class=\"elementor elementor-6482\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7240a18 e-flex e-con-boxed e-con e-parent\" data-id=\"7240a18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82d2521 elementor-widget elementor-widget-text-editor\" data-id=\"82d2521\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><b>\u4e3a\u4ec0\u4e48 QA \u6bd4\u4ee5\u5f80\u4efb\u4f55\u65f6\u5019\u90fd\u91cd\u8981<\/b><\/h3><p class=\"p3\">\u5370\u5c3c\u91d1\u878d\u670d\u52a1\u7ba1\u7406\u5c40 (OJK) \u548c\u5370\u5c3c\u592e\u884c (Bank Indonesia) \u52a0\u5f3a\u76d1\u7ba1\uff0c\u5e76\u4e8e 2024 \u5e74 10 \u6708 17 \u65e5\u5168\u9762\u5b9e\u65bd\u300a\u4e2a\u4eba\u6570\u636e\u4fdd\u62a4\u6cd5\u300b(PDP Law)\uff0c\u8fd9\u4f7f\u5f97\u5b8c\u7f8e\u7684\u901a\u8bdd\u5904\u7406\u6210\u4e3a\u4e00\u9879\u81f3\u5173\u91cd\u8981\u7684\u4e1a\u52a1\u8981\u6c42\u3002\u4ec5 OJK \u4e00\u5bb6\u5c31\u5728 2025 \u5e74\u4e0a\u534a\u5e74\u5411\u591a\u5bb6\u91d1\u878d\u673a\u6784\u53d1\u51fa\u4e86\u591a\u8d77\u8fdd\u53cd\u6d88\u8d39\u8005\u4fdd\u62a4\u89c4\u5b9a\u7684\u7f5a\u6b3e\u548c\u4e66\u9762\u8b66\u544a\u3002<span class=\"Apple-converted-space\">\u00a0 <\/span> \u4e0e\u6b64\u540c\u65f6\uff0cPDP \u6cd5\u5a01\u80c1\u5bf9\u4e0d\u5f53\u5904\u7406\u4e2a\u4eba\u6570\u636e\u7684\u884c\u4e3a\u5904\u4ee5\u6570\u5341\u4ebf\u5362\u6bd4\u7684\u7f5a\u6b3e\u3002<\/p><p class=\"p3\"><span class=\"Apple-converted-space\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-6488\" src=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_jhy5hrjhy5hrjhy5.jpeg.webp\" alt=\"\u547c\u53eb\u4e2d\u5fc3\u6700\u4f73\u5b9e\u8df5\" width=\"2048\" height=\"2048\" srcset=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_jhy5hrjhy5hrjhy5.jpeg.webp 2048w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_jhy5hrjhy5hrjhy5-300x300.jpeg.webp 300w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_jhy5hrjhy5hrjhy5-1024x1024.jpeg.webp 1024w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_jhy5hrjhy5hrjhy5-150x150.jpeg.webp 150w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_jhy5hrjhy5hrjhy5-768x768.jpeg.webp 768w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_jhy5hrjhy5hrjhy5-1536x1536.jpeg.webp 1536w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_jhy5hrjhy5hrjhy5-12x12.jpeg.webp 12w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/>\u00a0<\/span><\/p><h3><b>1. \u6355\u83b7 <\/b><b>100 % <\/b><b style=\"font-size: 16px;\">\u7684\u4e92\u52a8<\/b><\/h3><p class=\"p3\">\u4ec5\u5bf9 5 % \u901a\u8bdd\u8fdb\u884c\u91c7\u6837\uff0c\u5c31\u53ef\u80fd\u8ba9\u9ad8\u98ce\u9669\u8fdd\u89c4\u884c\u4e3a\u6e9c\u8d70\u3002\u73b0\u4ee3\u8bed\u97f3\u5206\u6790\u5e73\u53f0\u5982\u4eca\u53ef\u4ee5\u8f6c\u5f55\u548c\u7b5b\u9009\u6bcf\u4e00\u6b21\u8bed\u97f3\u3001\u804a\u5929\u548c WhatsApp \u4ea4\u6d41\uff0c\u4e3a\u4e3b\u7ba1\u63d0\u4f9b\u5168\u9762\u3001\u53ef\u5ba1\u8ba1\u7684\u5408\u89c4\u6027\u548c\u670d\u52a1\u8d28\u91cf\u89c6\u56fe\u3002<\/p><h3><b>2. \u4f7f\u8bb0\u5206\u5361\u4e0e\u5f53\u5730\u6cd5\u89c4\u4fdd\u6301\u4e00\u81f4<\/b><\/h3><p class=\"p3\">\u5c06\u6bcf\u4e2a QA \u68c0\u67e5\u70b9\u6620\u5c04\u5230\u6cd5\u5f8b\u8981\u6c42\uff1a<\/p><ul><li><p class=\"p1\">PDP \u6cd5 \u2192 \u540c\u610f\u63aa\u8f9e\u548c\u6570\u636e\u5171\u4eab\u514d\u8d23\u58f0\u660e<\/p><\/li><li><p class=\"p1\">OJK \u6d88\u8d39\u8005\u4fdd\u62a4 \u2192 \u900f\u660e\u7684\u8d39\u7528\u62ab\u9732<\/p><\/li><li><p class=\"p1\">\u5370\u5ea6\u5c3c\u897f\u4e9a\u94f6\u884c\u89c4\u7ae0 7\/7\/PBI\/2005 \u2192 SLA \u4e2d\u7684\u6295\u8bc9\u5904\u7406\u6b65\u9aa4<span class=\"Apple-converted-space\">\u00a0 <\/span><\/p><\/li><\/ul><p class=\"p3\">\u76d1\u7ba1\u534f\u8c03\u5c06 QA \u4ece\u7ee9\u6548\u6307\u6807\u8f6c\u53d8\u4e3a\u5408\u89c4\u5b89\u5168\u7f51\u3002<\/p><h3><b>3. \u91c7\u7528\u53cc\u8bed\u3001\u5370\u5c3c\u8bed\u8c03\u51c6\u7684\u8f6c\u5f55<\/b><\/h3><p class=\"p3\">\u901a\u7528\u82f1\u8bed\u6a21\u578b\u4f1a\u5ffd\u7565\u5370\u5c3c\u8bed\u4fda\u8bed\u3001\u5730\u65b9\u53e3\u97f3\u548c\u8bed\u7801\u8f6c\u6362\u3002\u9009\u62e9\u57fa\u4e8e\u5370\u5c3c\u8bed\u6570\u636e\u8bad\u7ec3\u7684\u58f0\u5b66\u6a21\u578b\uff0c\u7136\u540e\u9488\u5bf9\u884c\u4e1a\u672f\u8bed\uff08\u4f8b\u5982 rekening\u3001polis\u3001nomor kontrak\uff09\u8fdb\u884c\u5fae\u8c03\uff0c\u5c06\u8bcd\u6c47\u9519\u8bef\u7387\u4fdd\u6301\u5728 10 % \u4ee5\u4e0b\u3002<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-6489 lazyload\" data-src=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_48iry948iry948ir.jpeg.webp\" alt=\"Callindo AIQC - \u547c\u53eb\u4e2d\u5fc3\" width=\"2048\" height=\"2048\" data-srcset=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_48iry948iry948ir.jpeg.webp 2048w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_48iry948iry948ir-300x300.jpeg.webp 300w, https:\/\/callindo.com\/wp-content\/uploads\/2025\/07\/Gemini_Generated_Image_48iry948iry948ir-1024x1024.jpeg 1024w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_48iry948iry948ir-150x150.jpeg.webp 150w, https:\/\/callindo.com\/wp-content\/uploads\/2025\/07\/Gemini_Generated_Image_48iry948iry948ir-768x768.jpeg 768w, https:\/\/callindo.com\/wp-content\/uploads\/2025\/07\/Gemini_Generated_Image_48iry948iry948ir-1536x1536.jpeg 1536w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_48iry948iry948ir-12x12.jpeg.webp 12w\" data-sizes=\"(max-width: 2048px) 100vw, 2048px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2048px; --smush-placeholder-aspect-ratio: 2048\/2048;\" \/><\/p><h3><b>4.\u91cd\u91cf <\/b><b>\u8f6f\u6280\u80fd KPI \u4e0e\u5408\u89c4\u6027\u00a0<\/b><\/h3><p class=\"p3\">\u5370\u5c3c\u7684\u5ba2\u6237\u6587\u5316\u91cd\u89c6\u70ed\u60c5\u3001\u540c\u7406\u5fc3\u548c\u5f97\u4f53\u7684\u95ee\u5019\u8bed\uff08sopan santun\uff09\u3002\u5728\u8bb0\u5206\u5361\u4e2d\u6dfb\u52a0\u8bed\u6c14\u3001\u79ef\u6781\u503e\u542c\u548c\u793c\u8c8c\uff0c\u8ba9\u5ba2\u670d\u4eba\u5458\u660e\u767d\u793c\u8c8c\u4e0e\u9605\u8bfb\u8bb2\u7a3f\u540c\u7b49\u91cd\u8981\u3002<\/p><h3><b>5. \u5c06\u91cf\u5316\u5206\u6570\u4e0e <\/b><b>\u53ef\u64cd\u4f5c\u7684\u6307\u5bfc<\/b><\/h3><p class=\"p3\">\u5355\u9760\u6570\u5b57\u5e76\u4e0d\u80fd\u6539\u53d8\u5ea7\u5e2d\u7684\u884c\u4e3a\u3002\u4e3a\u5ea7\u5e2d\u63d0\u4f9b30\u79d2\u901a\u8bdd\u7247\u6bb5\u3001\u5370\u5c3c\u8bed\u5fae\u8bfe\u7a0b\uff0c\u4ee5\u53ca\u660e\u786e\u7684\u201c\u4e0b\u6b21\u901a\u8bdd\u201d\u76ee\u6807\uff08\u4f8b\u5982\uff0c\u5728\u7d22\u8981NIK\u4e4b\u524d\u786e\u8ba4\u8d26\u6237\u540d\u79f0\uff09\u3002<\/p><h3><b>6. \u5173\u95ed\u5185\u90e8\u53cd\u9988\u56de\u8def <\/b><b>24\u5c0f\u65f6<\/b><\/h3><p class=\"p3\">\u76d1\u7ba1\u8fdd\u89c4\u884c\u4e3a\u62d6\u5ef6\u8d8a\u4e45\uff0c\u6210\u672c\u5c31\u8d8a\u9ad8\u3002\u9488\u5bf9\u5173\u952e\u95ee\u9898\uff08\u4f8b\u5982\u672a\u5c4f\u853d\u7684\u5361\u53f7\uff09\u63a8\u9001\u5b9e\u65f6\u8b66\u62a5\uff0c\u5e76\u6bcf\u65e5\u63d0\u4f9b\u6280\u80fd\u5dee\u8ddd\u6458\u8981\uff0c\u4ee5\u4fbf\u4e3b\u7ba1\u5728\u4e0b\u4e00\u73ed\u6b21\u8fdb\u884c\u6307\u5bfc\u3002<\/p><h3><b>7. \u5c06 QA \u6307\u6807\u94fe\u63a5\u5230 <\/b><b>\u5ba2\u6237\u6210\u679c<\/b><\/h3><p class=\"p3\">\u5c06\u5408\u89c4\u6027\u5206\u6570\u4e0e CSAT\u3001\u9996\u6b21\u547c\u53eb\u89e3\u51b3\u7387\u548c\u5e73\u5747\u5904\u7406\u65f6\u95f4\u5173\u8054\u8d77\u6765\uff0c\u4ee5\u8bc1\u660e\u9ad8\u8d28\u91cf\u7684\u5de5\u4f5c\u4e5f\u80fd\u63d0\u9ad8\u5fe0\u8bda\u5ea6\u548c\u6548\u7387\u2014\u2014\u8fd9\u662f\u786e\u4fdd QA \ufffd\ufffd\ufffd\u7ea7\u9884\u7b97\u7684\u91cd\u8981\u8bc1\u636e\u3002<\/p><h3><b>8. \u8fd0\u884c <\/b><b>\u6301\u7eed\u6539\u8fdb\u5468\u671f<\/b><\/h3><p class=\"p3\">\u8d28\u91cf\u4fdd\u8bc1\u5e76\u975e\u201c\u8bbe\u7f6e\u540e\u5c31\u5fd8\u201d\u3002\u6bcf\u5468\u68c0\u67e5\u8bef\u62a5\uff0c\u6bcf\u5b63\u5ea6\u66f4\u65b0\u89c4\u5219\u96c6\uff0c\u5e76\u5728\u4ea7\u54c1\u3001\u811a\u672c\u6216\u4fda\u8bed\u53d1\u751f\u53d8\u5316\u65f6\u91cd\u65b0\u8bad\u7ec3\u8bed\u97f3\u6a21\u578b\u3002\u8bb0\u5f55\u6bcf\u4e00\u6b21\u8c03\u6574\uff0c\u4ee5\u4fbf\u5ba1\u6838\u4eba\u5458\u67e5\u770b\u3002<\/p><h3><b>9. <\/b><b>\u901a\u8fc7\u900f\u660e\u7684\u6392\u884c\u699c\u5c06\u5353\u8d8a\u6027\u6e38\u620f\u5316\u00a0<\/b><\/h3><p class=\"p3\">\u53d1\u5e03\u56e2\u961f\u548c\u4e2a\u4eba\u7684\u603b\u4f53 QA \u5206\u6570\u3001CSAT \u63d0\u5347\u548c\u96f6\u8fdd\u89c4\u8bb0\u5f55\u6392\u540d\u3002\u5c0f\u5956\u52b1\uff08\u4f8b\u5982\u6570\u5b57\u5fbd\u7ae0\u3001\u7fa4\u804a\u4e2d\u7684\u8868\u626c\uff09\u53ef\u4ee5\u878d\u5165\u5370\u5ea6\u5c3c\u897f\u4e9a\u7684\u96c6\u4f53\u4e3b\u4e49\u6587\u5316\uff0c\u4fc3\u8fdb\u826f\u6027\u7ade\u4e89\u3002<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-6490 lazyload\" data-src=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_inyowcinyowcinyo.jpeg.webp\" alt=\"Callindo \u8d28\u91cf\u4fdd\u8bc1\" width=\"2048\" height=\"2048\" data-srcset=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_inyowcinyowcinyo.jpeg.webp 2048w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_inyowcinyowcinyo-300x300.jpeg.webp 300w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_inyowcinyowcinyo-1024x1024.jpeg.webp 1024w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_inyowcinyowcinyo-150x150.jpeg.webp 150w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_inyowcinyowcinyo-768x768.jpeg.webp 768w, https:\/\/callindo.com\/wp-content\/uploads\/2025\/07\/Gemini_Generated_Image_inyowcinyowcinyo-1536x1536.jpeg 1536w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Gemini_Generated_Image_inyowcinyowcinyo-12x12.jpeg.webp 12w\" data-sizes=\"(max-width: 2048px) 100vw, 2048px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2048px; --smush-placeholder-aspect-ratio: 2048\/2048;\" \/><\/p><h3><b>\u5173\u952e\u8981\u70b9<\/b><\/h3><p class=\"p3\">\u5f53\u5168\u9762\u8986\u76d6\u7684\u5206\u6790\u3001\u5f53\u5730\u8bed\u8a00\u6d1e\u5bdf\u548c\u5feb\u901f\u6307\u5bfc\u76f8\u7ed3\u5408\u65f6\uff0c\u5370\u5ea6\u5c3c\u897f\u4e9a\u7684\u547c\u53eb\u4e2d\u5fc3\u53ef\u4ee5\u5c65\u884c\u6cd5\u5f8b\u4e49\u52a1\u3001\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u5e76\u57f9\u517b\u7ee9\u6548\u9a71\u52a8\u7684\u6587\u5316\uff0c\u540c\u65f6\u53c8\u4e0d\u635f\u5bb3\u5408\u89c4\u6027\u3002<\/p><p>\u5c1d\u8bd5\u00a0<a href=\"https:\/\/callindo.com\/zh\/callindo-ai-%e8%b4%a8%e9%87%8f%e6%8e%a7%e5%88%b6-%e5%91%bc%e5%8f%ab-%e5%ae%a1%e8%ae%a1-%e4%bf%9d%e8%af%81\/\">Callindo AIQC<\/a>\uff0c\u6211\u4eec\u7684\u4eba\u5de5\u667a\u80fd\u8d28\u91cf\u63a7\u5236\u5e73\u53f0\uff0c\u73b0\u5728\u514d\u8d39\u3002<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u5370\u5c3c\u76d1\u7ba1\u673a\u6784\u5982\u4eca\u8981\u6c42\u547c\u53eb\u4e2d\u5fc3\u5408\u89c4\u6027\u8fbe\u5230\u5b8c\u7f8e\u65e0\u7455\uff0c\u4f46\u5927\u591a\u6570\u56e2\u961f\u4ecd\u7136\u53ea\u5ba1\u6838\u4e00\u5c0f\u90e8\u5206\u4e92\u52a8\u3002\u672c\u6307\u5357\u6982\u8ff0\u4e86\u4e5d\u9879\u884c\u4e4b\u6709\u6548\u7684\u8d28\u91cf\u4fdd\u8bc1 (QA) \u5b9e\u8df5\uff0c\u6db5\u76d6\u4f7f\u7528\u5370\u5c3c\u8bed\u8c03\u4f18\u7684\u8bed\u97f3\u5206\u6790\u5de5\u5177\u5206\u6790 100 \u4e2a % 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