{"id":6348,"date":"2025-07-16T20:19:34","date_gmt":"2025-07-16T13:19:34","guid":{"rendered":"https:\/\/callindo.com\/?p=6348"},"modified":"2025-07-23T09:49:10","modified_gmt":"2025-07-23T02:49:10","slug":"%e5%85%ac%e5%91%8a-callindo-%e6%8e%a8%e5%87%ba%e8%87%aa%e5%8a%a8%e5%8c%96%e5%91%bc%e5%8f%ab%e4%b8%ad%e5%bf%83-qa","status":"publish","type":"post","link":"https:\/\/callindo.com\/zh\/announcement-callindo-launches-automated-call%e2%80%91center-qa\/","title":{"rendered":"\u516c\u544a\uff1aCallindo \u63a8\u51fa\u81ea\u52a8\u5316\u547c\u53eb\u4e2d\u5fc3 QA"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"6348\" class=\"elementor elementor-6348\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b93d5fe e-flex e-con-boxed e-con e-parent\" data-id=\"7b93d5fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64d9b8b8 elementor-widget elementor-widget-text-editor\" data-id=\"64d9b8b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u60f3\u8c61\u4e00\u4e0b\uff0c\u60a8\u80fd\u5bf9 100% \u7684\u5ba2\u6237\u6765\u7535\u8fdb\u884c\u8bc4\u5206\uff0c\u7acb\u5373\u83b7\u5f97\u5207\u5b9e\u53ef\u884c\u7684\u6d1e\u5bdf\uff0c\u589e\u5f3a\u5ea7\u5e2d\u57f9\u8bad\uff0c\u5e76\u663e\u8457\u63d0\u5347\u60a8\u7684\u4e1a\u52a1\u7ee9\u6548\u2014\u2014\u6240\u6709\u8fd9\u4e9b\u90fd\u65e0\u9700\u4eba\u5de5\u62bd\u6837\u3002Callindo \u7684\u81ea\u52a8\u5316\u547c\u53eb\u4e2d\u5fc3 QA \u6b63\u662f\u5982\u6b64\uff0c\u60a8\u53ef\u4ee5 <a href=\"\/zh\/callindo-ai-%e8%b4%a8%e9%87%8f%e6%8e%a7%e5%88%b6-%e5%91%bc%e5%8f%ab-%e5%ae%a1%e8%ae%a1-%e4%bf%9d%e8%af%81\/\"><strong>\u4eca\u5929\u514d\u8d39\u8bd5\u7528<\/strong><\/a>.<\/p><h2 data-pm-slice=\"1 1 []\">\u4e3a\u4ec0\u4e48\u4f20\u7edf\u901a\u8bdd\u76d1\u63a7\u4e0d\u591f\u6709\u6548<\/h2><p data-pm-slice=\"1 1 []\">\u624b\u52a8\u8d28\u91cf\u4fdd\u8bc1\u901a\u5e38\u53ea\u80fd\u76d1\u63a75%\u7684\u901a\u8bdd\uff0c\u4ece\u800c\u9519\u5931\u5173\u952e\u7684\u5408\u89c4\u6027\u8fdd\u89c4\u884c\u4e3a\u548c\u6307\u5bfc\u673a\u4f1a\u3002\u8fd9\u79cd\u505a\u6cd5\u4f1a\u5bfc\ufffd\ufffd\ufffd\u6027\u80fd\u95ee\u9898\u88ab\u5ffd\u89c6\u3001\u4e1a\u52a1\u6210\u679c\u4e0d\u4f73\uff0c\u5e76\u589e\u52a0\u8fd0\u8425\u98ce\u9669\u3002<\/p><blockquote><p><em>\u201c\u5e73\u5747\u800c\u8a00\uff0c\u4f20\u7edf\u62bd\u6837\u4f1a\u5ffd\u7565\u591a\u8fbe 80% \u7684\u5408\u89c4\u8fdd\u89c4\u884c\u4e3a\u548c\u8f85\u5bfc\u673a\u4f1a\u3002\u201d<\/em><\/p><\/blockquote><h3>\u624b\u52a8\u91c7\u6837\u7684\u9690\u6027\u6210\u672c<\/h3><p>\u624b\u52a8\u76d1\u63a7\u4e0d\u4ec5\u8017\u8d39\u5927\u91cf\u4eba\u529b\u8d44\u6e90\uff0c\u7f3a\u4e4f\u6df1\u5165\u7684\u6d1e\u5bdf\u529b\uff0c\u8fd8\u4f1a\u4f7f\u60a8\u7684\u4e1a\u52a1\u9762\u4e34\u5408\u89c4\u98ce\u9669\uff0c\u5e76\u964d\u4f4e\u5ba2\u6237\u6ee1\u610f\u5ea6\u3002\u8fd9\u4e9b\u7d2f\u79ef\u6548\u5e94\u4f1a\u5bf9\u60a8\u7684\u76c8\u5229\u4ea7\u751f\u8d1f\u9762\u5f71\u54cd\u3002<\/p><h2><a href=\"\/zh\/callindo-ai-%e8%b4%a8%e9%87%8f%e6%8e%a7%e5%88%b6-%e5%91%bc%e5%8f%ab-%e5%ae%a1%e8%ae%a1-%e4%bf%9d%e8%af%81\/\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-large wp-image-6402\" src=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Callindo-AIQC-banner-683x1024.png.webp\" alt=\"\u4eba\u5de5\u667a\u80fd\u81ea\u52a8\u5316\u8d28\u91cf\u63a7\u5236\u5ba1\u6838\" width=\"683\" height=\"1024\" srcset=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Callindo-AIQC-banner-683x1024.png.webp 683w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Callindo-AIQC-banner-200x300.png.webp 200w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Callindo-AIQC-banner-768x1152.png.webp 768w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Callindo-AIQC-banner-8x12.png.webp 8w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/Callindo-AIQC-banner.png.webp 1024w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/><\/a>\u4e86\u89e3\u4e0b\u4e00\u4ee3 QA \u5f15\u64ce<\/h2><p>Callindo \u7684\u81ea\u52a8\u5316\u547c\u53eb\u4e2d\u5fc3 QA \u7cfb\u7edf\u53ef\u4e0e\u60a8\u73b0\u6709\u7684\u6d41\u7a0b\u65e0\u7f1d\u96c6\u6210\u3002\u8be5\u7cfb\u7edf\u7531\u5148\u8fdb\u7684\u591a\u8bed\u8a00\u4eba\u5de5\u667a\u80fd\u9a71\u52a8\uff0c\u6839\u636e\u60a8\u7684\u5185\u90e8\u6807\u51c6\u8bc4\u4f30\u6bcf\u4e00\u6b21\u901a\u8bdd\uff0c\u63d0\u4f9b\u6e05\u6670\u3001\u8be6\u7ec6\u7684\u6d1e\u5bdf\u548c\u6307\u5bfc\u5efa\u8bae\u3002<\/p><h3>\u4e24\u79cd\u7075\u6d3b\u7684\u90e8\u7f72\u6a21\u5f0f<\/h3><ul data-spread=\"false\"><li><p><strong>\u6301\u7eed\u76d1\u6d4b<\/strong>\uff1a\u5b9e\u65f6\u5206\u6790\uff0c\u6301\u7eed\u63d0\u4f9b\u6307\u5bfc\u89c1\u89e3\u3002<\/p><\/li><li><p><strong>\u4e00\u6b21\u6027\u6279\u91cf\u9a8c\u8bc1<\/strong>\uff1a\u5bf9\u7d27\u6025\u7ee9\u6548\u8bc4\u4f30\u7684\u5373\u65f6\u89c1\u89e3\u3002<\/p><\/li><\/ul><h2>\u60a8\u4eca\u5929\u53ef\u4ee5\u8861\u91cf\u7684\u6548\u76ca<\/h2><table><tbody><tr><th>\u7c7b\u522b<\/th><th>\u597d\u5904\uff08\u60a8\u5f97\u5230\u4ec0\u4e48\uff09<\/th><th>\u9884\u671f\u7ed3\u679c\uff08\u4e1a\u52a1\u5f71\u54cd\uff09<\/th><\/tr><tr><td><strong>\u8d28\u91cf\u4fdd\u8bc1<\/strong><\/td><td>100% \u81ea\u52a8\u5bf9\u6240\u6709\u547c\u53eb\u8fdb\u884c\u8bc4\u5206<\/td><td>60 \u5929\u5185 QA \u5206\u6570\u63d0\u9ad8 +18%<\/td><\/tr><tr><td><strong>\u4e1a\u52a1\u6548\u7387<\/strong><\/td><td>\u51cf\u5c11\u624b\u52a8 QA \u5de5\u4f5c\u91cf<\/td><td>\u6bcf\u4f4d QA \u5206\u6790\u5e08\u6bcf\u6708\u53ef\u8282\u7701 120 \u5c0f\u65f6<\/td><\/tr><tr><td><strong>\u76d1\u7ba1\u5408\u89c4<\/strong><\/td><td>\u7acb\u5373\u8bc6\u522b\u5408\u89c4\u95ee\u9898<\/td><td>\u66f4\u5feb\u5730\u89e3\u51b3\u5408\u89c4\u6027\u8fdd\u89c4\u884c\u4e3a 70%<\/td><\/tr><tr><td><strong>\u7ecf\u7eaa\u4eba\u8f85\u5bfc<\/strong><\/td><td>\u4e3a\u5ea7\u5e2d\u63d0\u4f9b\u4e2a\u6027\u5316\u7684\u6307\u5bfc\u53cd\u9988<\/td><td>CSAT \u63d0\u5347 12%\uff0cAHT \u964d\u4f4e 15%<\/td><\/tr><tr><td><strong>\u7ee9\u6548\u7ba1\u7406<\/strong><\/td><td>\u5b9e\u65f6\u6027\u80fd\u5206\u6790\u548c\u6d1e\u5bdf<\/td><td>\u901a\u8fc7 10% \u4f18\u5316\u4eba\u5458\u914d\u7f6e\u6c34\u5e73<\/td><\/tr><tr><td><strong>\u7ade\u4e89\u4f18\u52bf<\/strong><\/td><td>\u5feb\u901f\u8bd5\u884c<\/td><td>\u5c06\u51b3\u7b56\u5468\u671f\u4ece\u6570\u6708\u7f29\u77ed\u81f3\u6570\u5468<\/td><\/tr><\/tbody><\/table><h2>\u4eea\u8868\u76d8\u5185\u90e8\u2014\u2014\u4ece\u8bb0\u5206\u5361\u5230\u6392\u884c\u699c<\/h2><p>Callindo \u76f4\u89c2\u7684\u4eea\u8868\u76d8\u53ef\u5373\u65f6\u67e5\u770b\u5ea7\u5e2d\u7ee9\u6548\u3001\u5408\u89c4\u6027\u8bc4\u5206\u548c\u6307\u5bfc\u5efa\u8bae\u3002\u6e38\u620f\u5316\u7684\u6392\u884c\u699c\u9f13\u52b1\u5ea7\u5e2d\u4e4b\u95f4\u826f\u6027\u7ade\u4e89\uff0c\u6301\u7eed\u63d0\u5347\u7ee9\u6548\u3002<\/p><h2>\u5b9e\u9645\u7ed3\u679c\uff1a\u503a\u52a1\u50ac\u6536\u6848\u4f8b\u7814\u7a76<\/h2><p>Telekol \u7684\u8bd5\u70b9\u9879\u76ee\u5c55\u793a\u4e86\u5207\u5b9e\u7684\u4e1a\u52a1\u6210\u679c\uff1a<\/p><ul data-spread=\"false\"><li><p>\u5728\u6700\u521d\u7684 24 \u5c0f\u65f6\u5185\u53d1\u73b0\u4e86 37 \u8d77\u5408\u89c4\u8fdd\u89c4\u884c\u4e3a\u3002<\/p><\/li><li><p>\u901a\u8fc7\u6709\u9488\u5bf9\u6027\u7684\u6307\u5bfc\uff0c\u5c06\u4ee3\u7406\u5165\u804c\u65f6\u95f4\u51cf\u5c11\u4e86 25%\u3002<\/p><\/li><li><p>\u4e24\u4e2a\u6708\u5185\u5b9e\u73b0\u4e86QA\u5206\u6570\u63d0\u534720\u5206\u3002<\/p><\/li><\/ul><blockquote><p><em>\u201cCallindo \u7684\u81ea\u52a8\u5316 QA \u6781\u5927\u5730\u6539\u5584\u4e86\u6211\u4eec\u7684\u5408\u89c4\u6027\u7ba1\u7406\u3001\u4ee3\u7406\u6548\u7387\u548c\u6574\u4f53\u4e1a\u52a1\u6210\u679c\u3002\u201d<\/em> \u2013 Telekol \u7ecf\u7406<\/p><\/blockquote><p><img decoding=\"async\" class=\"size-full wp-image-6417 aligncenter lazyload\" data-src=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/CSAT_score.png.webp\" alt=\"\" width=\"1024\" height=\"683\" data-srcset=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/CSAT_score.png.webp 1024w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/CSAT_score-300x200.png.webp 300w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/CSAT_score-768x512.png.webp 768w, https:\/\/callindo.com\/wp-content\/smush-webp\/2025\/07\/CSAT_score-18x12.png.webp 18w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/683;\" \/><\/p><h2>\u4f7f\u7528 Callindo AI \u5c1d\u8bd5\u514d\u8d39\u6d4b\u8bd5\u547c\u53eb\u5206\u6790<\/h2><p><b>\u51e0\u5206\u949f\u5185\u5373\u53ef\u67e5\u770b\u60a8\u7684\u8868\u73b0\u2014\u2014\u65e0\u98ce\u9669\u4e14\u5bcc\u6709\u6d1e\u5bdf\u529b\u3002<\/b><b><\/b><\/p><h3>\u4e3a\u4ec0\u4e48\u8981\u5c1d\u8bd5\uff1f<\/h3><ul><li><p><b>\u8f7b\u677e\u4e0a\u4f20<\/b> \u2013 \u901a\u8fc7\u6211\u4eec\u7684\u5b89\u5168\u95e8\u6237\u63d0\u4ea4\u5355\u4e2a\u901a\u8bdd\u8bb0\u5f55\u3002<\/p><\/li><li><p><b>\u5373\u65f6\ufffd\ufffd\ufffd\u5bdf<\/b> \u2013 \u53ea\u9700\u51e0\u5206\u949f\u5373\u53ef\u83b7\u5f97\u7531 Callindo \u7684 AI \u5f15\u64ce\u63d0\u4f9b\u652f\u6301\u7684\u8be6\u7ec6 QA \u5206\u6790\u62a5\u544a\u3002<\/p><\/li><li><p><b>\u8d28\u91cf\u4e0e\u5408\u89c4\u6027\u53ef\u89c1\u6027<\/b> \u2013 \u7acb\u5373\u53d1\u73b0\u5408\u89c4\u5dee\u8ddd\u3001\u4ee3\u7406\u4f18\u52bf\u548c\u6307\u5bfc\u673a\u4f1a\u3002<\/p><\/li><li><p><b>\u6570\u636e\u9a71\u52a8\u7684\u589e\u957f<\/b> \u2013 \u4f53\u9a8c\u4eba\u5de5\u667a\u80fd\u9a71\u52a8\u7684\u8bed\u97f3\u5206\u6790\u5982\u4f55\u63d0\u5347\u670d\u52a1\u8d28\u91cf\u548c\u4ee3\u7406\u6027\u80fd\u3002<\/p><\/li><\/ul><h3>\u60a8\u5c06\u83b7\u5f97\uff1a<\/h3><ul><li><p><b>\u9ad8\u7cbe\u5ea6\u8f6c\u5f55\u548c\u60c5\u611f\u5206\u6790<\/b><b><\/b><\/p><p>Callindo \u7684 ML \u9a71\u52a8\u5de5\u5177\u53ef\u4ee5\u51c6\u786e\u6355\u6349\u53e3\u5934\u5185\u5bb9\u548c\u60c5\u611f\u57fa\u8c03\u2014\u2014\u81ea\u52a8\u5316\u8d28\u91cf\u63a7\u5236\u4e0d\u518d\u611f\u89c9\u624b\u52a8\u3002<\/p><\/li><li><p><b>\u5b9e\u65f6\u6027\u80fd\u6307\u6807<\/b><b><\/b><\/p><p>\u5feb\u901f\u67e5\u770b\u5408\u89c4\u6027\u3001\u4ee3\u7406\u540c\u7406\u5fc3\u3001\u5e73\u5747\u5904\u7406\u65f6\u95f4\u548c\u89e3\u51b3\u8d28\u91cf\u7b49\u5173\u952e\u6307\u6807\u3002<\/p><\/li><li><p><b>\u5927\u89c4\u6a21\u53ef\u64cd\u4f5c\u7684\u53cd\u9988<\/b><b><\/b><\/p><p>\u65e0\u8bba\u662f\u5355\u6b21\u5ba1\u8ba1\u8fd8\u662f\u6570\u767e\u6b21\u5ba1\u8ba1\uff0c\u6211\u4eec\u7684\u7cfb\u7edf\u90fd\u80fd\u53d1\u73b0\u547c\u53eb\u8fc7\u7a0b\u4e2d\u7684\u6307\u5bfc\u673a\u4f1a\u548c\u6a21\u5f0f\u3002<\/p><\/li><\/ul><h3>\u5feb\u901f\u7b80\u4fbf\u7684\u5165\u804c\u57f9\u8bad<\/h3><ol start=\"1\"><li><p><b>\u4e0a\u4f20\u60a8\u7684\u901a\u8bdd<\/b> \uff08\u4e00\u6b21\u4e00\u4e2a\uff0c\u5b89\u5168\u4e14\u79c1\u5bc6\uff09\u3002<\/p><\/li><li><p><b>\u63a5\u6536\u62a5\u544a<\/b>\u2014\u65e0\u9700\u7b49\u5f85\u3002<\/p><\/li><li><p><b>\u6839\u636e\u6d1e\u5bdf\u91c7\u53d6\u884c\u52a8<\/b>\u2014\u4e0e\u60a8\u7684\u56e2\u961f\u5206\u4eab\u53d1\u73b0\u5e76\u7acb\u5373\u5f00\u59cb\u6539\u8fdb\u3002<\/p><\/li><\/ol><h4>\u51c6\u5907\u597d\u63d0\u9ad8\u60a8\u7684\u901a\u8bdd\u8d28\u91cf\u4e86\u5417\uff1f<\/h4><p><b><a href=\"\/zh\/callindo-ai-%e8%b4%a8%e9%87%8f%e6%8e%a7%e5%88%b6-%e5%91%bc%e5%8f%ab-%e5%ae%a1%e8%ae%a1-%e4%bf%9d%e8%af%81\/\">\u7acb\u5373\u4e0a\u4f20\u60a8\u7684\u901a\u8bdd<\/a> \u2192<\/b> \u5e76\u4e86\u89e3 Callindo \u7684 AI \u5982\u4f55\u4e3a\u60a8\u7684\u56e2\u961f\u91cf\u8eab\u5b9a\u5236\u8d28\u91cf\u63a7\u5236\u548c\u57f9\u8bad\u89c1\u89e3\u3002<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-6135 lazyload\" data-src=\"https:\/\/callindo.com\/wp-content\/uploads\/2025\/07\/Hero-Image-1.webp\" 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