{"id":4914,"date":"2024-11-30T20:35:25","date_gmt":"2024-11-30T13:35:25","guid":{"rendered":"https:\/\/callindo.com\/?post_type=successstory&#038;p=4914"},"modified":"2024-11-30T22:01:32","modified_gmt":"2024-11-30T15:01:32","slug":"%e0%b8%81%e0%b8%b2%e0%b8%a3%e0%b9%80%e0%b8%9b%e0%b8%a5%e0%b8%b5%e0%b9%88%e0%b8%a2%e0%b8%99%e0%b9%81%e0%b8%9b%e0%b8%a5%e0%b8%87%e0%b8%81%e0%b8%b2%e0%b8%a3%e0%b9%82%e0%b8%95%e0%b9%89%e0%b8%95%e0%b8%ad-2","status":"publish","type":"successstory","link":"https:\/\/callindo.com\/th\/success-story\/transforming-customer-interaction-dolpheens-9010-ai-success-with-callindo\/","title":{"rendered":"\u0e01\u0e32\u0e23\u0e40\u0e1b\u0e25\u0e35\u0e48\u0e22\u0e19\u0e41\u0e1b\u0e25\u0e07\u0e1b\u0e0f\u0e34\u0e2a\u0e31\u0e21\u0e1e\u0e31\u0e19\u0e18\u0e4c\u0e01\u0e31\u0e1a\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32: \u0e04\u0e27\u0e32\u0e21\u0e2a\u0e33\u0e40\u0e23\u0e47\u0e08\u0e02\u0e2d\u0e07 AI 90:10 \u0e02\u0e2d\u0e07 Dolpheen \u0e01\u0e31\u0e1a Callindo"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4914\" class=\"elementor elementor-4914\" data-elementor-post-type=\"successstory\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9054f1 e-flex e-con-boxed e-con e-parent\" data-id=\"c9054f1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2e97258 e-con-full e-flex e-con e-child\" data-id=\"2e97258\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;,&quot;animation_delay&quot;:0}\">\n\t\t<div class=\"elementor-element elementor-element-eb2a6e1 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"eb2a6e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6487e4e elementor-widget elementor-widget-text-editor\" data-id=\"6487e4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">June 25, 2024<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a03980c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"a03980c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Transforming Customer Interaction: Dolpheen\u2019s 90:10 AI Success with Callindo<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f23b397 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"f23b397\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbdf4d3 elementor-widget elementor-widget-heading\" data-id=\"cbdf4d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">When Dolpheen, a leader in debt mediation in Indonesia, sought to enhance their lead generation, qualification, and pre-sales processes, they turned to Callindo. The collaboration aimed to leverage advanced AI and automation to transform Dolpheen\u2019s operations. The result was a remarkable 90:10 efficiency ratio of bot vs. human interactions, far exceeding all expectations.<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb5942a e-con-full e-flex e-con e-child\" data-id=\"cb5942a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b972b84 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"b972b84\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_animation_delay&quot;:0}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2024\/01\/file-XiYY57ZX5HlFtns4kZ31hWK6-1.jpg.webp\" class=\"attachment-full size-full wp-image-1040\" alt=\"\" srcset=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2024\/01\/file-XiYY57ZX5HlFtns4kZ31hWK6-1.jpg.webp 1024w, https:\/\/callindo.com\/wp-content\/uploads\/2024\/01\/file-XiYY57ZX5HlFtns4kZ31hWK6-1-300x300.jpg 300w, https:\/\/callindo.com\/wp-content\/uploads\/2024\/01\/file-XiYY57ZX5HlFtns4kZ31hWK6-1-150x150.jpg 150w, https:\/\/callindo.com\/wp-content\/uploads\/2024\/01\/file-XiYY57ZX5HlFtns4kZ31hWK6-1-768x768.jpg 768w, https:\/\/callindo.com\/wp-content\/uploads\/2024\/01\/file-XiYY57ZX5HlFtns4kZ31hWK6-1-12x12.jpg 12w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9336c24 e-flex e-con-boxed e-con e-parent\" data-id=\"9336c24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2658aa9 e-con-full e-flex e-con e-child\" data-id=\"2658aa9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20766d2 elementor-widget elementor-widget-text-editor\" data-id=\"20766d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>Introduction<\/b><\/h2><p><span style=\"font-weight: 400;\">Dolpheen faced several operational challenges, including the need to optimize lead generation, support scalable growth, and manage customer interactions more effectively. Callindo was approached to provide a comprehensive solution that could streamline these processes and drive future growth.<\/span><\/p><h2><b>Client Background and Challenges<\/b><\/h2><p><img decoding=\"async\" class=\"alignnone size-full wp-image-2437 alignright lazyload\" data-src=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2024\/04\/dolpheen-logo.jpeg.webp\" alt=\"Dolpheen Callindo Partner\" width=\"200\" height=\"200\" data-srcset=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2024\/04\/dolpheen-logo.jpeg.webp 200w, https:\/\/callindo.com\/wp-content\/uploads\/2024\/04\/dolpheen-logo-150x150.jpeg 150w, https:\/\/callindo.com\/wp-content\/uploads\/2024\/04\/dolpheen-logo-12x12.jpeg 12w\" data-sizes=\"(max-width: 200px) 100vw, 200px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 200px; --smush-placeholder-aspect-ratio: 200\/200;\" \/><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/dolpheen.id\/\" target=\"_blank\" rel=\"noopener\"><strong>Dolpheen<\/strong><\/a>, well-known for its innovative debt mediation services, needed to overcome specific hurdles:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Operational Optimization:<\/b><span style=\"font-weight: 400;\"> Streamlining lead generation and qualification processes.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Scalable Growth:<\/b><span style=\"font-weight: 400;\"> Implementing a system capable of supporting rapid scaling.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enhanced Customer Interaction:<\/b><span style=\"font-weight: 400;\"> Managing pre-sales interactions through effective automation.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u201cAt the beginning, we knew we needed a straightforward approach to solve Dolpheen\u2019s main pain points,\u201d Martin Sebela, Founder of Callindo, said. \u201cOur goal was to set up a working framework that would support their future growth.\u201d<\/span><\/p><h2><b>Challenges Identified<\/b><\/h2><p><span style=\"font-weight: 400;\">During the initial A\/B testing phase, several critical insights emerged:<\/span><\/p><ul><li><span style=\"font-weight: 400;\"><strong>Behavioral Differences<\/strong>: Easy access to start communication via WhatsApp motivated more people to try it. This led to the realization that the entire targeting campaign needed tighter alignment with the eligible audience. As a quick fix, we also tested an adjusted flow connected to the original process. This allowed us to compare human versus chatbot interactions directly.<\/span><\/li><li><span style=\"font-weight: 400;\"><strong>Manual Testing of the Bot<\/strong>: For the initial setup, fine-tuning or A\/B testing different scenarios wasn\u2019t possible. We mapped and simulated typical user flows, which turned out to be challenging as it wasn\u2019t easy to accurately play a potential customer. This testing phase took longer than expected, but we wanted to ensure it would work perfectly from the first run.<\/span><\/li><li><span style=\"font-weight: 400;\"><strong>Language Challenge<\/strong>: Training the <a href=\"https:\/\/callindo.com\/id\/ai-chatbots-bukan-sekadar-kata-kunci-lain-di-indonesia\/\" target=\"_blank\" rel=\"noopener\">chatbot in Bahasa Indonesia<\/a> was essential. The detailed instructions and comprehensive knowledge base led to outstanding results, with the vast majority of end clients unable to distinguish that they were interacting with a chatbot.<\/span><\/li><\/ul><h2>\u00a0<\/h2><h2><b>Rapid Changes in the AI World<\/b><\/h2><p><span style=\"font-weight: 400;\">During the implementation, <a href=\"https:\/\/openai.com\/\" target=\"_blank\" rel=\"nofollow noopener\">OpenAI<\/a> introduced a new version of <a href=\"https:\/\/openai.com\/chatgpt\/\" target=\"_blank\" rel=\"nofollow noopener\">ChatGPT<\/a>, version 4.0. This upgrade provided better performance at a lower cost and introduced new functionalities. One of the most impactful features was the chatbot\u2019s ability to analyze attached pictures. In Dolpheen\u2019s flow, this capability was used to recognize details about clients\u2019 debts, offering a powerful and straightforward solution.<\/span><\/p><p><span style=\"font-weight: 400;\">\u201cI was amazed by how advanced the functionalities had become. Training our agents to utilize these new features was surprisingly quick, but we had to do it one-on-one. It was an unexpected yet welcome challenge,\u201d said the Operational Manager from Dolpheen.<\/span><\/p><h2><b>Callindo\u2019s Innovative Solutions<\/b><\/h2><p><span style=\"font-weight: 400;\">Callindo provided a suite of solutions, integrating <a href=\"https:\/\/woztell.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><strong>Woztell<\/strong> <\/a>for automation and leveraging OpenAI\u2019s ChatGPT as the assistant:<\/span><\/p><p><img decoding=\"async\" class=\"size-full wp-image-2440 alignright lazyload\" data-src=\"https:\/\/callindo.com\/wp-content\/uploads\/2024\/04\/woztell.jpeg\" alt=\"Woztell Partnership with Callindo for Indonesia\" width=\"225\" height=\"225\" data-srcset=\"https:\/\/callindo.com\/wp-content\/uploads\/2024\/04\/woztell.jpeg 225w, https:\/\/callindo.com\/wp-content\/uploads\/2024\/04\/woztell-150x150.jpeg 150w, https:\/\/callindo.com\/wp-content\/uploads\/2024\/04\/woztell-12x12.jpeg 12w\" data-sizes=\"(max-width: 225px) 100vw, 225px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 225px; --smush-placeholder-aspect-ratio: 225\/225;\" \/><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Automated Lead Generation and Qualification:<\/b><span style=\"font-weight: 400;\"> An AI-driven chatbot, powered by OpenAI and integrated with Woztell, handled initial customer interactions, gathered information, and analyzed client needs.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Pre-Sales Automation:<\/b><span style=\"font-weight: 400;\"> The chatbot guided potential customers through informative phases and needs analysis, reducing the workload on human agents.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Focus on High-Value Prospects:<\/b><span style=\"font-weight: 400;\"> The process was streamlined to ensure that human agents focused only on the top 10% of pre-selected, high-value customers.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">&#8220;The process of onboarding and training new agents is often very painful and expensive. ChatGPT bots offer incredible scalability\u2014you train one, and then you can deploy as many as you need without any additional costs,&#8221; said Michal Wasserbauer, co-founder of Callindo.<\/span><\/p><p><span style=\"font-weight: 400;\">\u201cWe had considered adding WhatsApp to our campaigns earlier, but issues with response times, office hours, and agent availability made it tricky. With the AI chatbot, we no longer have these concerns. The chatbot can respond 24\/7 with consistent quality and enthusiasm,\u201d said Randi Hidayat, Head of Digital Marketing at Dolpheen Indonesia.<\/span><\/p><h2><b>Project Scope Details<\/b><\/h2><p><span style=\"font-weight: 400;\">The collaboration between Callindo and Dolpheen was marked by rapid discovery and development, employing a test-and-fail approach to swiftly identify and address challenges. Close cooperation with the client was essential, ensuring that every iteration brought us closer to a solution that met Dolpheen\u2019s unique needs.<\/span><\/p><h3><b>Initial Campaign Flow<\/b><\/h3><p><span style=\"font-weight: 400;\">In the initial campaign flow, we aimed to compare the current webform registration process with an immediate WhatsApp communication approach. The chatbot flow performed well, but significant gaps were identified in the Facebook campaigns themselves. Due to CTR optimization, the target audience changed, leading to a higher quantity of leads but with poor quality and response rates. To genuinely test the quality of the ChatGPT chatbot, we decided to adjust our plans.<\/span><\/p><p><img decoding=\"async\" class=\"wp-image-3448 size-full aligncenter lazyload\" data-src=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2024\/07\/Screenshot-2024-07-30-114620.png.webp\" alt=\"Adjust Campaign\" width=\"640\" height=\"343\" data-srcset=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2024\/07\/Screenshot-2024-07-30-114620.png.webp 640w, https:\/\/callindo.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-30-114620-300x161.png 300w, https:\/\/callindo.com\/wp-content\/smush-webp\/2024\/07\/Screenshot-2024-07-30-114620-18x10.png.webp 18w\" data-sizes=\"(max-width: 640px) 100vw, 640px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 640px; --smush-placeholder-aspect-ratio: 640\/343;\" \/><\/p><h3><b>Adjusted Campaign<\/b><\/h3><p><span style=\"font-weight: 400;\">Heureka! Within two days, we completely overhauled the flow. The adjusted campaign flow retained the initial webform registrations but replaced human contact with the ChatGPT chatbot. Despite numerous unplanned disadvantages, we successfully achieved the goal: maintaining the same volume of sales by focusing on just 10% of high-quality, pre-heated leads. In fact, there were even instances where the service was completely sold by the bot. The chatbot managed initial inquiries and lead qualification, effectively reducing the workload on human agents <\/span>and only escalating complex or high-value cases.<\/p><p><img decoding=\"async\" class=\"wp-image-3447 size-full aligncenter lazyload\" data-src=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2024\/07\/Screenshot-2024-07-30-114418.png.webp\" alt=\"Summary of Result\" width=\"627\" height=\"327\" data-srcset=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2024\/07\/Screenshot-2024-07-30-114418.png.webp 627w, https:\/\/callindo.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-30-114418-300x156.png 300w, https:\/\/callindo.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-30-114418-18x9.png 18w\" data-sizes=\"(max-width: 627px) 100vw, 627px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 627px; --smush-placeholder-aspect-ratio: 627\/327;\" \/><\/p><h3><b>Summary of Results<\/b><\/h3><p><span style=\"font-weight: 400;\">The implementation of the adjusted campaign flow yielded impressive results. The <a href=\"https:\/\/callindo.com\/en\/ai-chatbots-not-just-another-buzzword-in-indonesia\/\" target=\"_blank\" rel=\"noopener\">AI-driven chatbot<\/a> managed 90% of initial customer interactions, significantly freeing up human agents to focus on the top 10% of pre-qualified, high-value customers. This automation not only improved operational efficiency but also enhanced customer satisfaction through quicker and more consistent responses. The integration of image recognition capabilities further streamlined processes by allowing the chatbot to analyze and extract information from attachments, providing a comprehensive solution for client debt management.<\/span><\/p><h4><b>Facebook Campaign<\/b><\/h4><p><span style=\"font-weight: 400;\">The campaign delivered substantial engagement metrics:<\/span><\/p><table><tbody><tr><td><p><span style=\"font-weight: 400;\">Facebook Impressions<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">223,755<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Facebook Clicks<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">3,675<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Registrations<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">985<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">WhatsApp Valid Numbers<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">885<\/span><\/p><\/td><\/tr><\/tbody><\/table><p><span style=\"font-weight: 400;\">The click-through rate (CTR) of 1.64% is average, but the high conversion rate of 26.80% indicates that many registrants lacked complete knowledge of the service. A key finding is that 90% of active WhatsApp users in Indonesia were successfully reached, underscoring the significant potential for ChatGPT WhatsApp bots in this market.<\/span><\/p><table><tbody><tr><td><p><b>CTR<\/b><\/p><\/td><td><p><span style=\"font-weight: 400;\">1.64%<\/span><\/p><\/td><\/tr><tr><td><p><b>Conversion Rate<\/b><\/p><\/td><td><p><span style=\"font-weight: 400;\">26.80%<\/span><\/p><\/td><\/tr><tr><td><p><b>Coverage of WA<\/b><\/p><\/td><td><p><span style=\"font-weight: 400;\">89.85%<\/span><\/p><\/td><\/tr><\/tbody><\/table><h4><b>Sales funnel<\/b><\/h4><p><span style=\"font-weight: 400;\">There remains a 50% gap where leads did not respond, which can potentially be reduced through instant messaging and personalized introductions. Despite this, the funnel performance is impressive: 12% of chats reach the selling stage, with over 6% pre-negotiated by the bot and 1.71% of services sold directly by the bot. This aligns perfectly with our goal of a 90% to 10% ratio. Human agents receive qualified, pre-heated leads that are ready to accept the service, maximizing their efficiency and effectiveness.<\/span><\/p><p><img decoding=\"async\" class=\"aligncenter wp-image-3446 size-full lazyload\" data-src=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2024\/07\/Screenshot-2024-07-30-114132.png.webp\" alt=\"Sales Funnel\" width=\"548\" height=\"330\" data-srcset=\"https:\/\/callindo.com\/wp-content\/smush-webp\/2024\/07\/Screenshot-2024-07-30-114132.png.webp 548w, https:\/\/callindo.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-30-114132-300x181.png 300w, https:\/\/callindo.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-30-114132-18x12.png 18w\" data-sizes=\"(max-width: 548px) 100vw, 548px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 548px; --smush-placeholder-aspect-ratio: 548\/330;\" \/><\/p><h2><b>Implementation Process<\/b><\/h2><p><span style=\"font-weight: 400;\">The implementation was meticulously planned and executed in phases:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Assessment and Customization:<\/b><span style=\"font-weight: 400;\"> A detailed analysis of Dolpheen\u2019s processes and requirements was conducted.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Chatbot Development:<\/b><span style=\"font-weight: 400;\"> A sophisticated chatbot using OpenAI\u2019s ChatGPT was developed and integrated.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Training and Integration:<\/b><span style=\"font-weight: 400;\"> Comprehensive training was provided for the remaining human agents on handling high-value customer interactions.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Continuous Optimization: <\/b><span style=\"font-weight: 400;\">Regular monitoring and iterative improvements were made to ensure peak performance.<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">\u201cThe Woztell platform was incredibly easy to use,\u201d said Abdul F. Tirtayasa, Data Scientist at Dolpheen. \u201cIt allowed us to integrate <a href=\"https:\/\/callindo.com\/en\/technology\/artificial-intelligence-and-machine-learning\/\" target=\"_blank\" rel=\"noopener\"><strong>advanced AI solutions<\/strong><\/a> seamlessly, enhancing our operational capabilities.\u201d<\/span><\/p><h2><b>Results and Benefits<\/b><\/h2><p><span style=\"font-weight: 400;\">The collaboration yielded outstanding results:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Increased Efficiency:<\/b><span style=\"font-weight: 400;\"> Automated lead generation and qualification handled 90% of initial interactions, freeing human agents to focus on the top 10% of high-value customers.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enhanced Customer Experience:<\/b><span style=\"font-weight: 400;\"> The chatbot provided consistent, accurate, and quick responses, improving overall customer satisfaction.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Operational Cost Reduction:<\/b><span style=\"font-weight: 400;\"> A significant reduction in the need for human agents led to cost savings while maintaining high-quality customer interactions.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Language Mastery:<\/b><span style=\"font-weight: 400;\"> The chatbot\u2019s proficiency in Bahasa Indonesia was top-notch, with most users not realizing they were interacting with an AI.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>WhatsApp Dominance:<\/b><span style=\"font-weight: 400;\"> Confirmed the dominance of WhatsApp in Indonesia, with more than 90% of users registering their phone numbers with the app, making it a crucial channel for customer interactions.<\/span><\/li><\/ul><h2><b>Conclusion<\/b><\/h2><p><span style=\"font-weight: 400;\">The partnership between Dolpheen and Callindo transformed operational challenges into triumphs. By leveraging Callindo\u2019s innovative <a href=\"https:\/\/callindo.com\/en\/\" target=\"_blank\" rel=\"noopener\"><strong>AI-driven solutions<\/strong><\/a>, integrating Woztell, and utilizing OpenAI\u2019s ChatGPT, Dolpheen optimized their lead generation and pre-sales processes, focusing on high-value customers and setting new benchmarks for efficiency and customer service excellence. Moving forward, Dolpheen and Callindo are set to continue this journey of success, driving growth and setting new industry standards. And just in case, the chatbot, which currently communicates fluently in Bahasa Indonesia, can easily switch to Vietnamese, Chinese, or Japanese by changing a few words in the definition\u2014proving that the language barrier is no longer an issue.<\/span><\/p><p><span style=\"font-weight: 400;\">\u201cAt the beginning, we focused on a straightforward approach to solve the main pains and set up a framework for future growth,\u201d <\/span><a href=\"https:\/\/www.linkedin.com\/in\/msebela\/\" target=\"_blank\" rel=\"nofollow noopener\"><b>Martin Sebela<\/b><\/a><span style=\"font-weight: 400;\"> reiterated. \u201cThis project has shown how effective strategic implementation can be.\u201d<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-491fce9 elementor-widget elementor-widget-spacer\" data-id=\"491fce9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div 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elementor-size-default\">Re-imagining Debt Collection: How Voicebots Transform the Collections Journey<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"4885\" class=\"elementor elementor-4885 e-loop-item e-loop-item-6805 post-6805 post type-post status-publish format-standard has-post-thumbnail hentry category-support category-marketing category-sales category-technology tag-call-center tag-technology tag-telemarketing\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<a class=\"elementor-element elementor-element-e722dc2 e-flex e-con-boxed e-con e-parent\" data-id=\"e722dc2\" data-element_type=\"container\" data-e-type=\"container\" href=\"https:\/\/callindo.com\/th\/mystery-shopping-campaigns-for-telesales-what-you-should-measure-why\/\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element 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data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Mystery Shopping Campaigns for Telesales: What You Should Measure &amp; Why<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2545f46e elementor-grid-2 elementor-hidden-desktop elementor-hidden-mobile elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"2545f46e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:&quot;4885&quot;,&quot;columns&quot;:2,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:16,&quot;sizes&quot;:[]},&quot;_skin&quot;:&quot;post&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container elementor-grid\" role=\"list\">\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"4885\" class=\"elementor elementor-4885 e-loop-item e-loop-item-6809 post-6809 post type-post status-publish format-standard has-post-thumbnail hentry category-artificial-intelligence category-support category-technology tag-ai tag-ai-call-center-indonesia tag-ai-chatbots tag-ai-customer-support-solutions tag-artificial-intelligence\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<a class=\"elementor-element elementor-element-e722dc2 e-flex e-con-boxed e-con e-parent\" data-id=\"e722dc2\" data-element_type=\"container\" data-e-type=\"container\" href=\"https:\/\/callindo.com\/th\/voicebot-only-building-a-bahasa-indonesia-interactive-voice-response-for-customer-engagement\/\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c921e3f elementor-widget elementor-widget-image\" data-id=\"c921e3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" data-src=\"https:\/\/callindo.com\/wp-content\/uploads\/2025\/11\/Voicebot-Only_-Building-a-Bahasa-Indonesia-Interactive-Voice-Response-for-Customer-Engagement-1024x1024.webp\" class=\"attachment-large size-large wp-image-6817 lazyload\" alt=\"\" data-srcset=\"https:\/\/callindo.com\/wp-content\/uploads\/2025\/11\/Voicebot-Only_-Building-a-Bahasa-Indonesia-Interactive-Voice-Response-for-Customer-Engagement-1024x1024.webp 1024w, https:\/\/callindo.com\/wp-content\/uploads\/2025\/11\/Voicebot-Only_-Building-a-Bahasa-Indonesia-Interactive-Voice-Response-for-Customer-Engagement-300x300.webp 300w, https:\/\/callindo.com\/wp-content\/uploads\/2025\/11\/Voicebot-Only_-Building-a-Bahasa-Indonesia-Interactive-Voice-Response-for-Customer-Engagement-150x150.webp 150w, https:\/\/callindo.com\/wp-content\/uploads\/2025\/11\/Voicebot-Only_-Building-a-Bahasa-Indonesia-Interactive-Voice-Response-for-Customer-Engagement-768x768.webp 768w, 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class=\"elementor-heading-title elementor-size-default\">Voicebot Only: Building a Bahasa Indonesia Interactive Voice Response for Customer Engagement<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"4885\" class=\"elementor elementor-4885 e-loop-item e-loop-item-6807 post-6807 post type-post status-publish format-standard has-post-thumbnail hentry category-artificial-intelligence category-support category-technology tag-ai tag-ai-call-center-indonesia tag-ai-chatbots tag-artificial-intelligence tag-call-center\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<a class=\"elementor-element elementor-element-e722dc2 e-flex e-con-boxed e-con e-parent\" data-id=\"e722dc2\" data-element_type=\"container\" data-e-type=\"container\" href=\"https:\/\/callindo.com\/th\/re-imagining-debt-collection-how-voicebots-transform-the-collections-journey\/\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c921e3f elementor-widget elementor-widget-image\" data-id=\"c921e3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" data-src=\"https:\/\/callindo.com\/wp-content\/uploads\/2025\/11\/Re-imagining-Debt-Collection_-How-Voicebots-Transform-the-Collections-Journey-1024x1024.webp\" class=\"attachment-large size-large wp-image-6816 lazyload\" alt=\"\" data-srcset=\"https:\/\/callindo.com\/wp-content\/uploads\/2025\/11\/Re-imagining-Debt-Collection_-How-Voicebots-Transform-the-Collections-Journey-1024x1024.webp 1024w, https:\/\/callindo.com\/wp-content\/uploads\/2025\/11\/Re-imagining-Debt-Collection_-How-Voicebots-Transform-the-Collections-Journey-300x300.webp 300w, https:\/\/callindo.com\/wp-content\/uploads\/2025\/11\/Re-imagining-Debt-Collection_-How-Voicebots-Transform-the-Collections-Journey-150x150.webp 150w, https:\/\/callindo.com\/wp-content\/uploads\/2025\/11\/Re-imagining-Debt-Collection_-How-Voicebots-Transform-the-Collections-Journey-768x768.webp 768w, https:\/\/callindo.com\/wp-content\/uploads\/2025\/11\/Re-imagining-Debt-Collection_-How-Voicebots-Transform-the-Collections-Journey-12x12.webp 12w, https:\/\/callindo.com\/wp-content\/uploads\/2025\/11\/Re-imagining-Debt-Collection_-How-Voicebots-Transform-the-Collections-Journey.webp 1280w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/800;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2899bb elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"f2899bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Re-imagining Debt Collection: How Voicebots Transform the Collections Journey<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-529555b elementor-grid-1 elementor-hidden-desktop elementor-hidden-tablet elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"529555b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:&quot;4885&quot;,&quot;columns&quot;:1,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:16,&quot;sizes&quot;:[]},&quot;_skin&quot;:&quot;post&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container elementor-grid\" role=\"list\">\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"4885\" class=\"elementor elementor-4885 e-loop-item e-loop-item-6809 post-6809 post type-post status-publish format-standard has-post-thumbnail hentry category-artificial-intelligence category-support category-technology tag-ai tag-ai-call-center-indonesia tag-ai-chatbots tag-ai-customer-support-solutions tag-artificial-intelligence\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<a class=\"elementor-element elementor-element-e722dc2 e-flex e-con-boxed e-con e-parent\" data-id=\"e722dc2\" data-element_type=\"container\" data-e-type=\"container\" href=\"https:\/\/callindo.com\/th\/voicebot-only-building-a-bahasa-indonesia-interactive-voice-response-for-customer-engagement\/\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c921e3f elementor-widget elementor-widget-image\" data-id=\"c921e3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" data-src=\"https:\/\/callindo.com\/wp-content\/uploads\/2025\/11\/Voicebot-Only_-Building-a-Bahasa-Indonesia-Interactive-Voice-Response-for-Customer-Engagement-1024x1024.webp\" class=\"attachment-large size-large wp-image-6817 lazyload\" alt=\"\" data-srcset=\"https:\/\/callindo.com\/wp-content\/uploads\/2025\/11\/Voicebot-Only_-Building-a-Bahasa-Indonesia-Interactive-Voice-Response-for-Customer-Engagement-1024x1024.webp 1024w, https:\/\/callindo.com\/wp-content\/uploads\/2025\/11\/Voicebot-Only_-Building-a-Bahasa-Indonesia-Interactive-Voice-Response-for-Customer-Engagement-300x300.webp 300w, https:\/\/callindo.com\/wp-content\/uploads\/2025\/11\/Voicebot-Only_-Building-a-Bahasa-Indonesia-Interactive-Voice-Response-for-Customer-Engagement-150x150.webp 150w, https:\/\/callindo.com\/wp-content\/uploads\/2025\/11\/Voicebot-Only_-Building-a-Bahasa-Indonesia-Interactive-Voice-Response-for-Customer-Engagement-768x768.webp 768w, 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class=\"elementor-heading-title elementor-size-default\">Voicebot Only: Building a Bahasa Indonesia Interactive Voice Response for Customer Engagement<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18fc4f17 elementor-align-center elementor-widget__width-inherit elementor-invisible elementor-widget elementor-widget-button\" data-id=\"18fc4f17\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/callindo.com\/th\/insights\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See More Article<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u0e40\u0e21\u0e37\u0e48\u0e2d Dolpheen \u0e0b\u0e36\u0e48\u0e07\u0e40\u0e1b\u0e47\u0e19\u0e1c\u0e39\u0e49\u0e19\u0e33\u0e14\u0e49\u0e32\u0e19\u0e01\u0e32\u0e23\u0e44\u0e01\u0e25\u0e48\u0e40\u0e01\u0e25\u0e35\u0e48\u0e22\u0e2b\u0e19\u0e35\u0e49\u0e43\u0e19\u0e2d\u0e34\u0e19\u0e42\u0e14\u0e19\u0e35\u0e40\u0e0b\u0e35\u0e22 \u0e1e\u0e22\u0e32\u0e22\u0e32\u0e21\u0e1b\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e38\u0e07\u0e01\u0e23\u0e30\u0e1a\u0e27\u0e19\u0e01\u0e32\u0e23\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e42\u0e2d\u0e01\u0e32\u0e2a\u0e43\u0e19\u0e01\u0e32\u0e23\u0e02\u0e32\u0e22 \u0e01\u0e32\u0e23\u0e04\u0e31\u0e14\u0e01\u0e23\u0e2d\u0e07 \u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e02\u0e32\u0e22\u0e25\u0e48\u0e27\u0e07\u0e2b\u0e19\u0e49\u0e32 \u0e1e\u0e27\u0e01\u0e40\u0e02\u0e32\u0e08\u0e36\u0e07\u0e2b\u0e31\u0e19\u0e21\u0e32\u0e43\u0e0a\u0e49 Callindo \u0e04\u0e27\u0e32\u0e21\u0e23\u0e48\u0e27\u0e21\u0e21\u0e37\u0e2d\u0e04\u0e23\u0e31\u0e49\u0e07\u0e19\u0e35\u0e49\u0e21\u0e35\u0e08\u0e38\u0e14\u0e21\u0e38\u0e48\u0e07\u0e2b\u0e21\u0e32\u0e22\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e43\u0e0a\u0e49\u0e1b\u0e23\u0e30\u0e42\u0e22\u0e0a\u0e19\u0e4c\u0e08\u0e32\u0e01\u0e1b\u0e31\u0e0d\u0e0d\u0e32\u0e1b\u0e23\u0e30\u0e14\u0e34\u0e29\u0e10\u0e4c\u0e02\u0e31\u0e49\u0e19\u0e2a\u0e39\u0e07\u0e41\u0e25\u0e30\u0e23\u0e30\u0e1a\u0e1a\u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e40\u0e1b\u0e25\u0e35\u0e48\u0e22\u0e19\u0e41\u0e1b\u0e25\u0e07\u0e01\u0e32\u0e23\u0e14\u0e33\u0e40\u0e19\u0e34\u0e19\u0e07\u0e32\u0e19\u0e02\u0e2d\u0e07 Dolpheen \u0e1c\u0e25\u0e25\u0e31\u0e1e\u0e18\u0e4c\u0e17\u0e35\u0e48\u0e44\u0e14\u0e49\u0e04\u0e37\u0e2d\u0e2d\u0e31\u0e15\u0e23\u0e32\u0e2a\u0e48\u0e27\u0e19\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e\u0e17\u0e35\u0e48\u0e19\u0e48\u0e32\u0e17\u0e36\u0e48\u0e07 90:10 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